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Last week while placing the phone inside my pocket I accidentally dropped the phone onto the pavement. The fall was less then three feet, and the defender case was properly affixed to the device. To my disbelief, the phone screen had two cracks in it, and was unusable....
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1.7
#1103373
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I purchased a new Otterbox Defender case on July 7, 2017. On September 9th, 2017 I was wearing it on my belt walking down the street and the Otterbox belt clip broke and my phone fell to the ground. My phone was undamaged but when I called the Otterbox warranty...
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#1099273
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I ordered the wrong phone case by mistake, immediately contacted customer service to explain/cancel and within an hour received notification that the order had been cancelled and money would be refunded. Then my account was debited. And several days later the case...
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2.0
Portsmouth, Portsmouth
#1090961
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Otterbox - My screen cracked through otter box alpha glass

Otterbox
#1104110
1.0
Details
My screen cracked through otter box alpha glass.
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Otterbox - Warranty changed after I bought it

Otterbox
#1093299
My warranty was for life when I bought my otter box. Now it's not. And they don't make them for 5c anymore. No more otter box for me. So much for Peyton Mannings high standards.
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Otterbox - Horrible shipping!

Otterbox
#1076313
1.7
Details
Ordered iPad defender and paid $5 extra for expedited shipping which says 2-3 business days! Processing time is separate and can take up to 72 hours for them to process your order. Keep in mind, both are two very separate issues! Ship time means after the order is processed, 2-3 days! Well they didn't honor this and it took 4 days. No refund of $5! They are horrible
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
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Otterbox - Protects as advertised BUT nor typing friendly.

Otterbox
#1062230
2.7
Details
VERY difficult to type with Otter Box screen protector. Characters sometimes displayed after typing but about 30% have to be be hit 2-3 before displaying. Sometimes the selected character seems like it's going to print (the letter enlarges)but does not display in message.
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Warranty
Why do you make it seem like it's going to protect my iPhone and then you say you're not liable. I think your product is very miss leading. Plus price I paid for your product it makes me angry!
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Anonymous
Anonymous

I agree there product is very misleading is faked right on their packaging OtterBox certified drop protection your device is protected from drops and normal wear and tear howe...

#1086100
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I just got a new Galaxy S8, put OtterBox Alpha Glass screen cover on it. WHAT A MISTAKE...... Within 3 days, this WASTE of MONEY developed a huge CRACK, diagonally from the top to the side. I contacted OTTERBOX, the response was less than satisfactory, "GIVE US $4.99...
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1.6
#1077404
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For the past year I have had an OtterBox case and it is the worst case I have ever had. The touch screen sensitivity is so badly affected you have to press really hard. Very difficult to access the drop-down menu from the top of the screen and Cannot do a screenshot at...
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1.0
#1077019
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Otterbox - Pissed off
Otterbox - Pissed off
I have a cast on because I had surgery 2 weeks ago well a little less than two weeks ago and I was walking into my house and I had stuff in my hand I was by myself and it was early in the morning it was dark out so I was trying to hurry up and get inside and I was...
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Anonymous
Ryan

No the case is ***. Overpriced cheap ***. Buy lifeproof or ballistic. If your phone doesn't crack on the first drop the rubber will stretch out quickly.

Anonymous
Anonymous

you just got unlucky.I've dropped my phone so many times down my staircase and I didn't get a single scratch on it.Sorry that happened to you.Your grammar could use some re-do...

1.7
#1064050
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I have always purchased ottrrbox for my phones. The price of the case has always been worth it for the protection of a very expensive phone. I purchased a commuter case for my samsung s8. I was slightly sceptical because the raised edges are not as high as I had hoped...
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Anonymous
Nob Ody

I'm afraid they won't cover the expense of your damaged phone. They might feel sorry about that too but they would only replace your case after a $5 shipping charge. Other tha...

#1047048
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After multiple ignored emails and intermittent replies, I DISCOVERED THat THE FAMED OTTERBOX LiFETIME WARRANTEE IS ANYTHING BUT WHAT THEY CLAIM! THEY ARE LIARS. I TOLD THEM THAT SEVERAL TIMES BEFORE POSTING THIS, BUT THEY NEVER DID (OR COULD) DISPUTE MY CONTENTION THAT...
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Anonymous
OtterBox

Please read the manual carefully before you complain. We cover our cases with a 1-year warranty from date of purchased but never stated LIFETIME WARRANTY. Sometimes, you just ...

1.5
I didn't like
  • Uncooperative failure to honor lifetime warranty
#1033107
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My son was getting out of a car, his iphone 6 fell from the car to the street..shattered the screen.. Had otterbox case on it. Called, and said it didn't warrenty it.. No protection. Why am I paying so much money for this case? Michelle, the csr said she had Some one...
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1.0
#993280
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