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2.0 Based on 86 reviews
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    • Maybe it is lifetime but went from no charges to charges 4
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Ordered a replacement charged me $4.95 shipping and the broken outside (faulty not dropped) would be here in 7-10 days. On the tenth day I called back got a bunch of apologies, it had not shipped, so customer service would send it 2 days express shipping it was sent regular. To be here on Thursday, Tracking said Thursday. Called an complained again, offered money off of a future order, I asked for a refund on shipping after 3 min checking with... Read more

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Case: OtterBox COMMUTER iPhone 6/6s Case. Purchased my case from Amazon on January 1, 2016. The case described as an admiral blue with a darker blue rubber liner that goes on the phone first, with the plastic hard case fitting around it. I really liked the case, but after less than eight months the plastic hardshell case is falling apart. Not much of a warranty if you have to pay about 25% of original cost for shipping and handling costs. I hope... Read more

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Had a warranty claim which Otter Box approved. Order placed Aug 29th, said ship within 24-72 max. Shipped Sept 6th delivered to local post office 12:18 on Sat Sept 10th. PO closed so at 12 days from promised 24-72 hr. max shipping still do not have replacement. Have to leave in morning on two week trip so guess I will finally have my package 26 days after order. But it was not a new paying customer just an old warranty claim. Read more

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I had an Otterbox that needed warranty resolution. The representative was accommodating and even said that the item would be shipped Fedex which was good, yet the Item was handed off to USPS finally which was not good. The tracking number indicated to be delivered, yet I did not get the replacement. What good is the tracking number for the customer in reality if it does not show delivery to the customer that paid for the shipment, except for the... Read more

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I'm happy with Otter Box phone covers and holsters, always have been. (Ordered Defender case & holster for S7 Edge) I paid the additional $20.00 for overnight shipping because I needed it ASAP and I finally received it 5 days later. When I called to complain, I was told they (Otter Box) did ship it out within 24 hours, then blamed the shipper (FedEx), I was told that they (Otter Box) kept their part of the deal by ensuring it was shipped out... Read more

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Ordered an Otterbox on line. Received an email confirmation the following day that my purchasehad been despatched. That was 8 days ago! Tried to make enquiries via the website. No contact details. No phone numbers. Their site is clearly designed to give you the 'mushroom treatement'. Eventually googled a phone number for them. Managed to speak toa rude and condescending female that clearly couldn't give a damm about customers. So....no Otterbox,... Read more

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I was a huge fan of otterbox until i purchased a phone for my son. We left thr store with the S7 is the otterbix case. The next morning there was a crack on the screen(lower left) later that day a crack in the upper right corner. I called sprint they are not responsible and directed me to use the insurance ($200) for a phone that was 24 hours old. Samsung said it sounded like stress cracks(no assistance). Otterbox can provide no assistance... Read more

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I had an issue with the holster breaking at the spring loaded clip on the bottom of the holster. Received a tracking number from Fedex that said that it was coming Fedex, which is good. Then the shipment was transferred to USPS which is not good. The tracking number said that the Item had been delivered, which it had not been delivered to me. When I called Otterbox about it they say that the Item had been delivered to USPS, not me and it will... Read more

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i placed an order with Otterbox. The next day Otterbox sent an email confirming the order had shipped but it never arrived. Trying to find a contact email for customer services was a joke as their website sends you round the houses and back to square one. I finally found a customer services email and I received an automated message but apart from that they have never responded and I have lost faith in this company. I just wish I had... Read more

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  • From mobile
  • Aug 05
  • #895372

The case sucks, and phone was ruined

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