Barb S Ebc
map-marker Galena, Illinois

Cracked case

I haven't had my case 7 months & my bottom otherwise cracked on the bottom. I purchased it at U S. Cellular.
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Pros:
  • Decent product
  • Works when it workd
  • Size and color
Cons:
  • Not so great at the moment

Preferred solution: Another case

Anonymous
map-marker Chicago, Illinois

Worst Customer Service Ever!

Worst customer service with Amanda and Ari. Recently, Ari is a liar in pretending to detail a warranty replacement and sending an email that was never received to my inbox. I've called the company on different occasions to request an otterbox replacement in which my case came apart. Do not trust the representatives! They start off being super nice and accommodating to include a discount for the inconvenience but nothing is resolved, no notes are in the system and leave you in limbo. Upper management needs to screen these jokers as they are a disservice to OtterBox and their customers.
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User's recommendation: Warranty Replacement Beware!

Anonymous
map-marker Shepherdsville, Kentucky

I’m very happy with your customer service

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Im very happy with your customer service. If every company had customer service like you the world would be a better place
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User's recommendation: Get an OtterBox

Michelle H Exo

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Verified Reviewer
| map-marker Gainesville, Florida

IPhone 12 Pro Max case

Otterbox - IPhone 12 Pro Max case
Otterbox - IPhone 12 Pro Max case - Image 2
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Otterbox - IPhone 12 Pro Max case - Image 4
My Otterbox case is cracking and the port cover is tearing off. Id like to know if you could rectify this situation or do I need to buy a new case.
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Preferred solution: Let the company propose a solution

Kelley S Wvq

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Verified Reviewer

My daughter’s phone fell just from counter height and the back shattered.

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FI thought this case would protect against short drops, but since I shared my story with friends, Ive heard of several others who also found OtterBox cases didnt protect their phones. Very disappointed, considering the cost of the case.
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Loss:
$240
Cons:
  • Defective
  • Does not do what is promised

Preferred solution: Full refund

User's recommendation: Don’t buy it for protection!

Olivia H Yyq

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Verified Reviewer
| map-marker Fleming Island, Florida

Product damaged upon arrival

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Otterbox - Product damaged upon arrival
Otterbox - Product damaged upon arrival - Image 2
I ordered this case a few weeks ago from Amazon and just received it completely broken in half. Beyond disappointed
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Loss:
$60
Pros:
  • Feel of the case
  • Lifetime warranty on a durable protective case
Cons:
  • Poor craftsmanship
  • Poor product at premium prices
  • Expensive

Preferred solution: Let the company propose a solution

User's recommendation: Not too happy currently. Great brand! But terrible response tine

Anonymous
map-marker Coos Bay, Oregon

U sent me the wrong box

My otter box is coming apart.i was sent a new one and it was the wrong size.i would like to get one ,the right one.
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Anonymous
map-marker Chicago, Illinois

Customer Service was INCREDIBLE handling my warranty.

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The representative was very kind, patient, understanding, thorough and an all around joy to speak to
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User's recommendation: Buy an Otterbox Case. They’re worth it!

Rashaan Hbq
map-marker Chicago, Illinois

Phone Holder Made of "FINE CHINA", like a DINNER PLATE

Resembles a DIGRESSIVE *** SHOW, induced with IGNORANCE of QUALITY, and DEPENDABILITY of CONSISTENT PERFORMANCE IN DURABILITY! *** PLANNED OBSOLESCENCE!! HUGE COST FOR LIMITED LONGEVITY!
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User's recommendation: WRAP YOUR PHONE IN A TOWEL AND RUBBER BAND

Andres H Nyl

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Verified Reviewer
| map-marker Garden Grove, California

Outerbox Case Samsung Galaxy s21 Ultra

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Otterbox - Outerbox Case Samsung Galaxy s21 Ultra
Otterbox - Outerbox Case Samsung Galaxy s21 Ultra - Image 2
Otterbox - Outerbox Case Samsung Galaxy s21 Ultra - Image 3
Good morning, I am contacting in regards to my father. He made a protection claim regarding his Samsung Galaxy s21 Ultra Case. They sent it, but when it arrived to Anaheim the package says there was no content inside the package. So there was a problem! As soon as the package arrived home my dad sent an email to Outerbox, but there has been no reply yet up to the moment. Hope you can contact me back at the phone number 714-818-**** or email. I also have the pictures of the package how dirty and ripped the bag is. Thank you hope to hear back ASAP.
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Loss:
$8

Preferred solution: Deliver product or service ordered

Fauzia R

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Verified Reviewer
| map-marker Aurora, Ontario

Otter Box case

I called Otterbox and it was in America. We live in Canada. I said that my husband and I had problems with the cases not sitting properly. The lady took all my info and then said that each case would have a 9.99 warranty and 11.00 each tax. My husband and I right away said no. The company really takes advantage. Another thing, what kind of a life time warranty is this? We will NOT recommend anyone to buy this companys product.
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Loss:
$160

Preferred solution: Replacements 2 of them. No tax and no warranty

Tom K Wmd
map-marker Catasauqua, Pennsylvania

Can I get a car mount car phone holder and attach it to my commute 32A 5G phone case

I called the 1-800 number and I was calling on a working hours I wanted to leave a message and for some reason I couldn't it'd be great if somebody could contact me thank you for your time Tom
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Preferred solution: I would like to know if I could mount my OtterBox Commuter 32A 5G phone case on car mount magnet phone holder

Suzy W Suy

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Verified Reviewer
| map-marker Brooklyn, New York

Replace protector

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Otterbox - Replace protector
It is a defective product, and it did not protect my new iPhone 13. I need refund or replacement, thank you
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Loss:
$300

Preferred solution: Full refund

Ronda A Wkm
map-marker Phoenix, Arizona

Broken Phone

New iPhone fell five feet and didn't live. The Defender which we have always counted on for all of our phones didn't protect. Amazingly the screen wasn't damaged, but the camera and back glass were shattered, and the phone will not turn on. Thankfully for insurance on the phone, we were able to replace the phone. However, it cost us a $$ deductible.
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Loss:
$230
Pros:
  • Warranty

Preferred solution: Let the company propose a solution

Anonymous
map-marker Cobourg, Ontario

Broken phone

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I bought your clear iPhone XR case and to this date I hadnt droped it yet and now the first time I did the whole back of my phone shatered this is Complete BS I spend 80 dollars and a phone case for it not to do its only function in writing to u to express my frustration this is not fair I spent my own hard earned money and as a teen it was very displeasing to see 80$ go down the drain
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