Elisha G Gwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leeds, England

Cracked phone case

I purchased a case from the O2 shop when I got my new iPhone and its gone yellow and at the top its cracked and got scratches all over the case but I havent done another to scratch it I wouldnt mind but its not a cheep case so I could like to know what I can do about it
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Yeah but no

Mitra Ptt
map-marker Cleveland, Ohio

My I phone holder for xr1 broke

Otterbox - My I phone holder for xr1 broke
It broke and not great quality, it fell and broke I am not very happy with the product I just need a new one it is very essential for work
View full review
Amber T Glr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Picton, Ontario

It's ***

My phone isn't that old one drop in my new otter box case and my phone is smashed to *** I'm vary unhappy with the product and now my phone is broken... thanks for nothing, didn't protect my phone at all. Vary disappointeddont
View full review
Loss:
$1000
Cons:
  • Very unhappy with otterbox
  • Screen breaking on brand new iphone 6

Preferred solution: My money back and to get a new phone!

User's recommendation: Don't buy

James D Wzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I paid and not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Otterbox - I paid and not received
Updated by user Aug 27, 2021

I’m at lost of money

Original review Aug 27, 2021
I paid for a case from warranty for a iPhone 12 Pro Max case and my claim was denied but y'all still took my 7 dollars and sum change the case was broken and I filed a claim
View full review
Loss:
$7

Preferred solution: Deliver product or service ordered

User's recommendation: Not likely now that I have paid and didn’t receive my otter box case

Charles L Aml
map-marker Akron, Ohio

My outtbox is Stretched & broken

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Stretched and broke and jus need another one before I break my phone with out it on it please hurry so I want break if u have any questions call me 276-618-****
View full review
Cons:
  • Fell off belt and broke the screen
  • Denied warranty with inflated costs

Preferred solution: Deliver product or service ordered

Diane C Ouo

Closed and frustrated

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Customer service closed. Had to pay for another replacement. Not easy to find the correct model of case for replacement. Product did. It withstand one drop
View full review
Loss:
$59
Pros:
  • Works when it workd
Cons:
  • Case was not durable

Preferred solution: Get the correct case replacment

User's recommendation: Offshore

Anonymous
map-marker Hampstead, North Carolina

Defender Pro is crumbling

Cant get through to Otterbox 30-minute hold times Absolutely horrific customer service! Product is greatuntil it falls apart.
View full review

User's recommendation: Find alternative products.

Anonymous
map-marker Calgary, Alberta

Damaged screen protector

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
When I put the protector on the screen, the top of the right side didnt fit complete because it has a small damage in it.
View full review
Lashay J Djt

Placed a order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I placed a order 10/29/2021 paying $20 for expedited shipping for the whole website to suddenly have maintenance after taking my money now my orders been pending for the last 8 days with the recording saying they are undergoing scheduled maintenance for 48hrs mind you its been saying that the last 8 days so I still have NO ORDER AND NO MONEY and cannot get in touch with otterbox I feel like its a scam
View full review
Loss:
$118
Cons:
  • Horrible experience

Preferred solution: Full refund

User's recommendation: Go into a store obviously online shopping is never legit

Den S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

OtterBox case that will accept a verbatim store n go USB 3.0 drive USB type A/lightning

Do you have an OtterBox case that will accept a verbatim store n go USB 3.0 drive USB type A/lightning 64 gig without having to remove the OtterBox case
View full review
Pros:
  • Good products

Preferred solution: Let the company propose a solution

Morgan P Qve

I was charged twice for 1 product

I just ordered a phone case and was charged twice for it. Ive tried calling with no answers. I just would like to know why I was charged twice? And if its a mistake on your end to refund it to me..
View full review
Loss:
$87

Preferred solution: Full refund

Jermia Hxi
map-marker Sylva, North Carolina

Cases broken

Cannot get in contact with Customer Service continues to take Me in circles with automated voice as well as hanging up the call without talking to anyone
View full review
Anonymous
map-marker Freiburg, Baden-Wurttemberg

Otter box is broken.

I have not heard from them yet - Ive purchased otter boxes years ago and the cases are falling apart . Water is getting into them the screens I must push very hard to send a message and the volume buttons are out of tack Ive been calling but I keep getting a message that its not normal business hours.
View full review
Tricia F Uwp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They never answered

Place an order through guest checkout gave them my email and phonenumber and never got a confermation number.tried looking it up by phone number but they said they couldnt find it
View full review

Preferred solution: To get a confirmation number and tracking number i have proof the money came out of my account

Michael C Nke

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gardena, California

For a replacement a broken otterbox

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Obligations for outter box replacement the trek pack smart phone to answer the phone hastily broke the clamp on clip. My fault,Custermer service personal name Larez was glad and fun to talk with. Sincerely Mike,thanks for the help.
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Be honest what happened

  • 1
  • ...
  • 12
  • 13
  • 14
  • 15
  • 16
  • ...
  • 44