Otterbox
Reviews and Complaints
Inverness, Florida
Replace my otterbox case
Excellent service by Ms Angela, polite and professional in all aspects of her job! Thank you in advance for a job needing her recognition as a top notch employee!!
User's recommendation: Short wait times and excellent service
Memphis, Tennessee
Need best vent holder for outterbox
No one ever ever answered the phone. I need help purchasing an accessory.
Please help.
I need a vent holder where the magnet is behind the case cal you gone me some suggestions please
I would really appreciate your assistance
Am I contacting the right number? What can I do to get a live call from customer service?
User's recommendation: Answer the phone
Decatur, Illinois
Very satisfied
I was very satisfied with the staff, and she was very courteous. We resolved the issue immediately.
I have no complaints whatsoever. My OtterBox was starting to deteriorate, and as it was under warranty, they took care of things for me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milton, Ontario
The case is broken
If you look at the clip on each side, youll see one of them is broken off I take three pictures different angle. Look at all trees and youll see the difference where it broken off and then I call Amazon let Amazon know about the situation.
Amazon set up. I have to call you guys and let you guys know whats happening to the OtterBox case I was not happy with it and then I called you guys think it was today and then you guys look after me and I appreciate it very much.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burlington, Ontario
Warranty
My otter box cover went yellow instead
Clear there should be warranty on my otter box I had it less than a year ago please let me no my email Shane.mleafs11@***.com thank you
Dadeville, Alabama
My case is falling apart
Checking this box was an accident. Please excuse.
I just had eye surgery but that is no excuse.
I love Otterbox. I promise I will be more careful.
Rhinebeck, New York
Never arrived
Ordered a case and has been pending delivery for over a week. The shippment started with UPS and was then pass to the USPS. I can't find out anything about its whereabouts and of course the already have charged my credit card.
User's recommendation: don't both working directly from the company
Philadelphia, Pennsylvania
Haven’t received my order
I never got my order. I dont know where it is or when I might get it.
Its been over 10 days,& I want my case now. This is the order # 1811****The I Phone 16 Communter case in Foxberry ,& the order number is: 1811****
User's recommendation: Just be careful when ordering from here. Make sure you have the order #, the item #, and if possible a tracking number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richwood, West Virginia
Busted phone.
Husband laid phone on truck rail, forgot it and drove off. When he recovered it, it was busted beyond repair.
It still rings, thanks to otter box, we just cant answer it. Can we get any help on another phone.
We are on fixed income. IphoneSE.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey have no way to talk to a live person, just a distraction to fustrate you in my opinion they suck
Poor customer service, the worst ever. Answer the phone with a live person, the worst customer service ever.
Preferred solution: Full refund
User's recommendation: Answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer4 consecutive otter box cases all failed at the latch that holds the phone in place. Two were for Samsung s-10 and two for S-22. After 3 weeks, and endless hold time, I reached an agent who said he
I needed my credit card to charge shipping for my warranty replacement case, an estimated $10. This is not the way to honor a warranty.
I refused his offer.
Do not buy their products! The warranty is worthless, as is the product.
- Ok when it worked
- Any testing of product would show design defect
- Worst purchase experience ever
Preferred solution: Replacement or refund!
User's recommendation: Avoid all OB products
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy phone is broken and it was in the otterbox defender pro
The pocket clip doesn't hold the phone securely and it fell off. This is the second time in a month.
I'm tired of fixing my phone. This Otterbox is supposed to protect my phone. This is going to be another $130.00. That's $260.00 USD.
I'm very unhappy with this product. I want the money back that I spent on repairs.
- Pocket clip drops phone and my phone is broken again
Preferred solution: Full refund
User's recommendation: Don’t buy this product
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor WA and warranty customer service
Very poor QA and even worse warranty after sales service.
I bought a waterproof OtterBox for my iphone14 which showed many signs of premature wear after only 18 months, despite a seven year warranty.
Didnt keep The receipt but by definition it cant be more than 27 months old as thats when that phone was released.
After three very unhelpful emails from their Asia pacific HQ, my phone case still hasnt been replaced.
They are hiding behind the fact that I dont have a receipt ( but do have a credit card statement to prove the purchase!) to avoid replacing their crumby phone case, with a cost to them of less than $30.
They clearly dont value their company and brand reputation!
There are some much better alternatives that are also a lot cheaper such as OAKTREE.
Go yhere and save yourself over $50.
Preferred solution: Replacement phone case
User's recommendation: Don’t buy Otterbox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No review no option to say o
Company fixed the issue and I have been provided with apology.
I'm not pissed off; sorry, I am starting to be bothered. First, let me say red flags immediately came up when a company has an option for 'pissed', like it's expecting to *** off everyone or that we are probably going to *** you off.
Before trying to complete your hoops, I thought you were a great company and I've had your products in the past with no issues. Suddenly, your case failed and I'm just trying to get it replaced.
- Dealt with in past
- Have not spoken to anyone yet just keep answering more and more quest
Preferred solution: Replace case
User's recommendation: Be prepared to follow a frustrating set of steps rather than just calling a rep to sort out the issue
Detroit, Michigan
Corner broke off of men’s belt carrying case
Its currently 10:00 am EST in Cincinnati
Ohio. Your message continues to say
This is not during your regular business
Hours.
Finally got a recording. But no
Person. The corner broke off a mens
Belt phone carrier.
Cost $55 at T Mobile
Phone store. They said it was guaranteed.
Thats obviously a lie, as I cannot get to
Speak to a live individual.Shall tell
Everyone I know about your inferior
Product and terrible customer service.
User's recommendation: Don’t even think about buying your inferior product
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