Skip to content
Write review For Business
  • Login

Contact Otterbox Customer Service

How to Reach a Person at Otterbox

Verified Contact Information

Toll-Free Number:

  • 1-855-688-7269
Call customer service
Send Message

Media:

  • 1-970-490-7414
    PR Inquiries

Otterbox Emails:

Accessibility
Legal
Privacy Inquiries
Media

Otterbox Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Otterbox Phone Number
1 (855) 688-7269
Average Hold Time
00:03:24
Average Calls duration
4 minutes
Most Popular Otterbox Email Address
legal@otterbox.com
Otterbox Live Agent Availability
10% of callers successfully reach a real person
Issue Resolution Rate
Low (16% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Otterbox Customer Service?

Most Popular Number:

(855) 688-7269
Total calls: 3 447 Issues resolved: 205 Last call: Apr 20, 2026

The Otterbox customer service phone number for general inquiries is 1-855-688-7269. You can use this helpline for information about the company and its products. The support advisors will answer your questions about quality, prices, special offers, and warranty. You can also learn more about their returns and refund policy at this Otterbox phone number. If you experience difficulties accessing the website, you can call this phone line to report the issue and request assistance. The same number can be used to reach the Data Protection Officer on Privacy Policy questions.

The company does not provide a direct Otterbox customer service email address. However, you can use online forms on their website to email your questions, concerns, requests, and complaints to the Help Center. Visit the official website and click the Support link at the top right corner of the homepage. Select the Support Center link from the drop-down menu and choose the topic according to your inquiry. You can submit a warranty claim, complete the form to start a return, or check the order status via the Otterbox website.

If you have questions regarding the Privacy Policy, email them to privacy@otterproducts.com. The Otterbox email to report accessibility issues is accessibility@otterbox.com.

The Otterbox customer service hours to call the support helpline are Monday through Friday from 8 a.m. to 5 p.m. MT. The professional customer care advisor is ready to provide information and assistance within these business hours. The Otterbox contact number to reach their shop is operational Monday to Thursday from 10 a.m. to 6 p.m., Friday and Saturday between 10 a.m. and 8 p.m., and Sunday from 11 a.m. to 5 p.m. MT. The Otterbox business hours for their live chat are Monday through Friday between 6 a.m. and 5 p.m. MT and weekends from 10 a.m. to 11:45 a.m. and from 1 p.m. to 3 p.m. MT.

You can access the Otterbox customer service chat from the company's website. Visit their Contact Us page and click the icon in the bottom right corner of the screen. Provide the required information to initiate the conversation with the live operator. You can use the Otterbox chat to discuss your issues with the customer support representatives, and they will provide the information you request and instruct you to solve the problem. You can also learn about their products, prices, and availability via the Otterbox live chat. The support advisors will also deal with customer's complaints and suggestions. You can reach the live agents for consultation within the customer service hours.

PissedConsumer Club

Contact Information

Otterbox Website:

Otterbox Help Center:

Corporate Office Address:

Otter Products, LLC
1 Old Town Sq
Fort Collins, Colorado 80524
United States

Other Info (opening hours):

Hours:

Monday - Friday: 6:00am - 9:00pm

Saturday: 8:00am - 5:00pm

More contact details

Summary of Otterbox Customer Service Calls

3.6K TOTAL
CALLS
03:46 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Otterbox?

Product/ Service Question:

  • “Warranty”
  • “Otterbox rubber cover broke”
  • “Broken clip”

Return/ Replace Question:

  • “Replacement glass”
  • “Exception on return policy”
  • “Replacement case”

Request for Information Question:

  • “Questions about a new OtterBox”
  • “Question about a new OtterBox case”
  • “Need to speak to someone. The company I bought my otter box does not honor warranty”

Shipping and Delivery Question:

  • “Package did not arrive”
  • “Never received my case”
  • “Miss delivered package”

Payments and Charges Question:

  • “Charge resolution”
  • “I need a new otter cover mine is falling apart I paid extra when I purchased my phone to have lifetime covers…”
  • “Overpayment”

Website/ Application Question:

  • “Install”
  • “I tried chatting on your website earlier this morning. We only got so far and could not proceed. Wish to talk to a representative please.”
  • “OtterBox installation”

Refund Question:

  • “Refund”
  • “To get a refund”
  • “My refund”

Staff Question:

  • “Tell them how pathetic their customer service is”
  • “Customer service”
  • “Service suspended”

Activation/ Cancellation Question:

  • “Cancell item”
  • “Placed double order want to cancel one”
  • “Cancel order”

Account Question:

  • “Promo code”
  • “Locked out of box”
  • “I need a new OtterBox for my Apple iPhone 14+ I already have an account I want to speak to a representative not you”

Cards Question:

  • “I would like to place an order using more than one credit card.”
  • “Your garbage products. I have to pay to call you? I will not trist you with my credit card number.”
  • “I tried to purchase a case however it said my card information was wrong. On my bank account app though I have 6 charges pending from otter box of $44.23.”

Employment Question:

  • “Job searching”

Other Question:

  • “Report an issue with my otterbox phone case”
  • “Want a clip”
  • “Wrong case ordered”

Compare Otterbox Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Punkcase
Punkcase Customer Service
stars-rating-fill
3.0 out of 5
Cases com
Cases com Customer Service
CASETiFY
CASETiFY Customer Service

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Otterbox? What happened? What can we help you with?
Submit review Don't show this popup
Otterbox
Reviews Contacts Community