Contact Otterbox Customer Service
Otterbox Phone Numbers and Emails
Toll-Free Number:
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(855) 688-7269
Media:
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(970) 490-7414PR Inquiries
Otterbox Emails:
Otterbox Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Otterbox Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Otterbox is 8556887269. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Otterbox may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Otterbox Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Otterbox is 8556887269. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Otterbox may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Otterbox mainly because of product/ service, return/ replace and request for information.
16% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Otterbox is legal@otterbox.com. 78% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Otterbox Customer Service?
Most Popular Number:
| Total calls: 3 398 | Issues resolved: 201 | Last call: Jan 30, 2026 |
Contact Information
Otterbox Website:
Otterbox Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 6:00am - 9:00pm
Saturday: 8:00am - 5:00pm
Otterbox Customer Service Reviews
Awesome !! It was an easy experience one of the easiest I have ever had. I wish I could remember her name would give her a permotion Wish all my experiences were like this one
Sat in my car and broke the holder sometimes when I sit in my car, I hit the holder and it breaks. This is like the third time it broke and Im very happy with your company.
The service person was very courteous. She made everything happen.
she was very conscientious about any concerns we would have. She also asked if there was anything else she could do.
How Good is Otterbox's Customer Service?
Summary of Otterbox Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Otterbox?
Product/ Service Question:
- “Warranty”
- “Damaged outercase”
- “Warranty wyestion”
Return/ Replace Question:
- “No order number need to make a return”
- “Bad phone case, was sent wrong replacement”
- “Replace Otterbox for my iPhone mini 12”
Request for Information Question:
- “Information on pro max 17 cases”
- “Information about your product”
- “I need to talk about my case”
Shipping and Delivery Question:
- “Bumper never received”
- “You sent wrong product”
- “Shipping address correction”
Payments and Charges Question:
- “I need a new otter cover mine is falling apart I paid extra when I purchased my phone to have lifetime covers…”
- “Overpayment”
- “Receipt my OtterBox replacement however, when I took it out of the package, the MagSafe, it’s not secure in the case sticking to my phone”
Website/ Application Question:
- “Install”
- “I tried chatting on your website earlier this morning. We only got so far and could not proceed. Wish to talk to a representative please.”
- “OtterBox installation”
Refund Question:
- “Refund”
- “To get a refund”
- “My refund”
Staff Question:
- “Tell them how pathetic their customer service is”
- “Customer service”
- “Service suspended”
Activation/ Cancellation Question:
- “Cancell item”
- “Placed double order want to cancel one”
- “Cancel order”
Account Question:
- “Promo code”
- “Locked out of box”
- “I need a new OtterBox for my Apple iPhone 14+ I already have an account I want to speak to a representative not you”
Cards Question:
- “I would like to place an order using more than one credit card.”
- “Your garbage products. I have to pay to call you? I will not trist you with my credit card number.”
- “I tried to purchase a case however it said my card information was wrong. On my bank account app though I have 6 charges pending from otter box of $44.23.”
Employment Question:
- “Job searching”
Other Question:
- “Phone case”
- “Case coming apart”
- “Otter box needs replacing”
Compare Otterbox Customer Service To
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