Contact Otterbox Customer Service
Otterbox Phone Numbers and Emails
Toll-Free Number:
-
(855) 688-7269
Media:
-
(970) 490-7414PR Inquiries
Otterbox Emails:
How to Contact Otterbox Customer Service?
Most Popular Number:
| Total calls: 3 192 | Issues resolved: 193 | Last call: May 17, 2025 |
Otterbox Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Otterbox Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Otterbox is 8556887269. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Otterbox may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Otterbox Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Otterbox is 8556887269. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Otterbox may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.
People call Otterbox mainly because of product/ service, return/ replace and request for information.
16% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Otterbox is legal@otterbox.com. 69% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Otterbox Website:
Otterbox Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 6:00am - 9:00pm
Saturday: 8:00am - 5:00pm
Otterbox Customer Service Reviews
I was very satisfied with the staff, and she was very courteous. We resolved the issue immediately.
I have no complaints whatsoever. My OtterBox was starting to deteriorate, and as it was under warranty, they took care of things for me.
Poor customer service, the worst ever. Answer the phone with a live person, the worst customer service ever.
Its currently 10:00 am EST in Cincinnati
Ohio. Your message continues to say
This is not during your regular business
Hours.
Finally got a recording. But no
Person. The corner broke off a mens
Belt phone carrier.
Cost $55 at T Mobile
Phone store. They said it was guaranteed.
Thats obviously a lie, as I cannot get to
Speak to a live individual.Shall tell
Everyone I know about your inferior
Product and terrible customer service.
I placed an order and hour ago on their site. I quickly realized I ordered the defender case for the regular Pixel 9 and not the XL.
I immediately called them to cancel the first order and replace an order for the correct XL defender case.
The lady tells me it's already shipped and she can't cancel the order.
NONSENSE! It's only been 53 minutes since I placed my order.
Now I have to wait until it comes and go through all the hassle of returning it and waiting for my refund.
Terrible customer service!!!
How Good is Otterbox's Customer Service?
Summary of Otterbox Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Otterbox?
Product/ Service Question:
- “Warranty problem”
- “Case cracked”
- “Product information”
Return/ Replace Question:
- “Trying to get replacement with warranty”
- “OtterBox replacement for iPhone 11”
- “Order replacement warranty out box”
Request for Information Question:
- “Questions about cases”
- “Question about box for an iPhone 16 Pro Max”
- “Checking to find out the status of my order”
Shipping and Delivery Question:
- “Wrong shipping details on my order”
- “Never received replacement”
- “You sent wrong item”
Payments and Charges Question:
- “Receipt my OtterBox replacement however, when I took it out of the package, the MagSafe, it’s not secure in the case sticking to my phone”
- “Charger doesn’t work”
- “Becaue you people took my money and never gave me my package so give me my money back!”
Refund Question:
- “Refund”
- “To get a refund”
- “My refund”
Website/ Application Question:
- “OtterBox installation”
- “Installation”
- “Because your website is not working”
Staff Question:
- “Tell them how pathetic their customer service is”
- “Customer service”
- “Service suspended”
Activation/ Cancellation Question:
- “Cancell item”
- “Placed double order want to cancel one”
- “Cancel order”
Account Question:
- “Locked out of box”
- “I need a new OtterBox for my Apple iPhone 14+ I already have an account I want to speak to a representative not you”
- “Reward points back”
Cards Question:
- “I would like to place an order using more than one credit card.”
- “Your garbage products. I have to pay to call you? I will not trist you with my credit card number.”
- “I tried to purchase a case however it said my card information was wrong. On my bank account app though I have 6 charges pending from otter box of $44.23.”
Employment Question:
- “Job searching”
Other Question:
- “Need a case for IPhone 16E”
- “Protective case”
- “Sent wrong phone clip”
Compare Otterbox Customer Service To
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