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Contact Otterbox Customer Service

Otterbox Phone Numbers and Emails

Toll-Free Number:

  • (855) 688-7269
Call customer service
Send Message

Media:

  • (970) 490-7414
    PR Inquiries

Otterbox Emails:

Accessibility
Legal
Privacy Inquiries
Media
Is this your business?

Otterbox Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Otterbox Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email

  • The best phone number to call Otterbox is 8556887269. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Otterbox may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.

View full overview ›

How to Contact Otterbox Customer Service?

Most Popular Number:

(855) 688-7269
Total calls: 3 382 Issues resolved: 199 Last call: Jan 9, 2026

The Otterbox customer service phone number for general inquiries is 1-855-688-7269. You can use this helpline for information about the company and its products. The support advisors will answer your questions about quality, prices, special offers, and warranty. You can also learn more about their returns and refund policy at this Otterbox phone number. If you experience difficulties accessing the website, you can call this phone line to report the issue and request assistance. The same number can be used to reach the Data Protection Officer on Privacy Policy questions. The Otterbox telephone number to contact their shop about the product availability and discounts is 1-970-825-5650.

The company does not provide a direct Otterbox customer service email address. However, you can use online forms on their website to email your questions, concerns, requests, and complaints to the Help Center. Visit the official website and click the Support link at the top right corner of the homepage. Select the Support Center link from the drop-down menu and choose the topic according to your inquiry. You can submit a warranty claim, complete the form to start a return, or check the order status via the Otterbox website.

If you have questions regarding the Privacy Policy, email them to privacy@otterproducts.com. The Otterbox email to report accessibility issues is accessibility@otterbox.com.

The Otterbox customer service hours to call the support helpline are Monday through Friday from 8 a.m. to 5 p.m. MT. The professional customer care advisor is ready to provide information and assistance within these business hours. The Otterbox contact number to reach their shop is operational Monday to Thursday from 10 a.m. to 6 p.m., Friday and Saturday between 10 a.m. and 8 p.m., and Sunday from 11 a.m. to 5 p.m. MT. The Otterbox business hours for their live chat are Monday through Friday between 6 a.m. and 5 p.m. MT and weekends from 10 a.m. to 11:45 a.m. and from 1 p.m. to 3 p.m. MT.

You can access the Otterbox customer service chat from the company's website. Visit their Contact Us page and click the icon in the bottom right corner of the screen. Provide the required information to initiate the conversation with the live operator. You can use the Otterbox chat to discuss your issues with the customer support representatives, and they will provide the information you request and instruct you to solve the problem. You can also learn about their products, prices, and availability via the Otterbox live chat. The support advisors will also deal with customer's complaints and suggestions. You can reach the live agents for consultation within the customer service hours.

PissedConsumer Club

Contact Information

Otterbox Website:

Otterbox Help Center:

Corporate Office Address:

Otter Products, LLC
1 Old Town Sq
Fort Collins, Colorado 80524
United States

Other Info (opening hours):

Hours:

Monday - Friday: 6:00am - 9:00pm

Saturday: 8:00am - 5:00pm

More contact details

Otterbox Customer Service Reviews

2.4 / 5
Poor
See all 759 reviews
Les S Fkl
Perfect
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Awesome !! It was an easy experience one of the easiest I have ever had. I wish I could remember her name would give her a permotion Wish all my experiences were like this one

Issaac Qai
Broken holder
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Sat in my car and broke the holder sometimes when I sit in my car, I hit the holder and it breaks. This is like the third time it broke and Im very happy with your company.

Shmuel Phl
If I can get a replacement for my iPhone 8+ I would highly recommend. If not I wouldn’t talk about it. Life time warranty but no one still sells my case.

I was hung up on cuz she didnt know how to speak english. I tried talking back to her trying to figure out what she was saying. Than I couldnt get ahold of anyone els

Alishba Uya
Very courteous
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

The service person was very courteous. She made everything happen.

she was very conscientious about any concerns we would have. She also asked if there was anything else she could do.

How Good is Otterbox's Customer Service?

Purvi Fxv
Purvi Fxv
Feels Satisfied | Mar 28, 2025

Chantal was very friendly, patient and helpful. She was also easy to understand, which can be a rarity when dealing with customer service.

Read full quote
Aeryn Zfw
Aeryn Zfw
Feels Satisfied | Aug 09, 2024

Perfect

Read full quote
Nkosi Bmi
Nkosi Bmi
Feels Satisfied | Aug 01, 2024

I’m waiting to see if the picture got through to you and they confirm it

Read full quote
Kierstyn Qjb
Kierstyn Qjb
Feels Satisfied | Aug 01, 2024

Great

Read full quote
Herbie Iue
Herbie Iue
Feels Disappointed | Jul 31, 2024

Processed a warranty claim. They charged my credit card but did not send me a confirmation!

Read full quote
Sierra Wvn
Sierra Wvn
Feels Disappointed | Jul 19, 2024

Can not contact them.

Read full quote

Summary of Otterbox Customer Service Calls

3.5K TOTAL
CALLS
03:48 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Otterbox?

Product/ Service Question:

  • “My utter box broke”
  • “Rubber parts of my I-phone 14 case have broken off”
  • “Warranty delivery”

Return/ Replace Question:

  • “Bad phone case, was sent wrong replacement”
  • “Replace Otterbox for my iPhone mini 12”
  • “To replace my phone case”

Request for Information Question:

  • “Information on pro max 17 cases”
  • “Information about your product”
  • “I need to talk about my case”

Shipping and Delivery Question:

  • “Shipping address correction”
  • “Wrong order”
  • “Did not receive holster”

Payments and Charges Question:

  • “I need a new otter cover mine is falling apart I paid extra when I purchased my phone to have lifetime covers…”
  • “Overpayment”
  • “Receipt my OtterBox replacement however, when I took it out of the package, the MagSafe, it’s not secure in the case sticking to my phone”

Website/ Application Question:

  • “Install”
  • “I tried chatting on your website earlier this morning. We only got so far and could not proceed. Wish to talk to a representative please.”
  • “OtterBox installation”

Refund Question:

  • “Refund”
  • “To get a refund”
  • “My refund”

Staff Question:

  • “Tell them how pathetic their customer service is”
  • “Customer service”
  • “Service suspended”

Activation/ Cancellation Question:

  • “Cancell item”
  • “Placed double order want to cancel one”
  • “Cancel order”

Account Question:

  • “Promo code”
  • “Locked out of box”
  • “I need a new OtterBox for my Apple iPhone 14+ I already have an account I want to speak to a representative not you”

Cards Question:

  • “I would like to place an order using more than one credit card.”
  • “Your garbage products. I have to pay to call you? I will not trist you with my credit card number.”
  • “I tried to purchase a case however it said my card information was wrong. On my bank account app though I have 6 charges pending from otter box of $44.23.”

Employment Question:

  • “Job searching”

Other Question:

  • “Received incorrrct item”
  • “Didn’t receive hosted”
  • “Briokevx holster”

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