I bought a Samsung S8 with an Otterbox Defender case. Unbuttoned my pants to go to the bathroom and the phone came off the clip and hit the floor and broke the screen!!
Otterbox customer NO-service said that they would replace the case or reimburse me the cost of the defender, but wouldn't repair the screen. (the phone still works). I escalated the call to a manager names Jesse. He said our policy is.....and quoted the policy.
This is not acceptable Otterbox.
Your Defender case for the S8 is designed bad and the OTTERBOX name at stake here. LJ4133@gmail.com
Product or Service Mentioned: Otterbox Samsung Galaxy S8 Cell Phone Case.
Reason of review: Damaged or defective.
Monetary Loss: $250.
Preferred solution: Let the company propose a solution.
I didn't like: Fell off belt and broke the screen, No customer satisfaction and cant escalate.