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I called customer support and advised them i took off my defender case to clean my phone and found the rear glass on the rear of my Galaxy Note 5 broken. The customer support persom i contacted stated he felt the commuter case was a safer option.

After getting the commuter case, it was not safer. I called and had the case replaced with the defender again. I have had several of the defender cases and the plastic seems flimsy and bteaks easily.

I do not think Otter Box is the quality it used to be. I am contacting all my friends to switch to life proof cases as i have never heard of these issues.

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Update, life proof is otter box and they are junk too. Incepto cases are good and they do not make grandiose claims like otter bix

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