I called customer support and advised them i took off my defender case to clean my phone and found the rear glass on the rear of my Galaxy Note 5 broken. The customer support persom i contacted stated he felt the commuter case was a safer option.
After getting the commuter case, it was not safer. I called and had the case replaced with the defender again. I have had several of the defender cases and the plastic seems flimsy and bteaks easily.
I do not think Otter Box is the quality it used to be. I am contacting all my friends to switch to life proof cases as i have never heard of these issues.