Product: Otterbox Customer Care Clear all filters (7 of 7 reviews match)
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I ordered the wrong phone case by mistake, immediately contacted customer service to explain/cancel and within an hour received notification that the order had been cancelled and money would be refunded.Then my account was debited. And several days later the case...
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2.0
Otterbox Portsmouth, Portsmouth
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Otterbox Customer Care
#1090961
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I have had many Otter Box covers for various phones over the years they are pricey, but I need a good belt clip.I never knew about the warranty so if and when the belt clip would break (due to my abuse) I would just buy a new one. Recently I was told Otter Box...
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4.9
Product
Otterbox Customer Care
I liked
  • Customer service
I didn't like
  • Paying for shipping
#956387
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Ordered an Otterbox on line. Received an email confirmation the following day that my purchasehad been despatched. That was 8 days ago! Tried to make enquiries via the website. No contact details. No phone numbers. Their site is clearly designed to give you the...
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2.0
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Otterbox Customer Care
#907592
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i placed an order with Otterbox. The next day Otterbox sent an email confirming the order had shipped but it never arrived. Trying to find a contact email for customer services was a joke as their website sends you round the houses and back to square one. I finally...
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2.0
Otterbox Gloucestershire, England
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Otterbox Customer Care
#896607
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Just finished speaking with Otterbox customer service and I am extremely unhappy with the service and their return policy. On cyber Monday I took advantage of the 60% off sale/deal on their cases. My family has always been a big proponent of their products. I was sent...
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Anonymous
Anonymous

Thanks for the info. I have purchased several commuter cases from them for various family members (at least 5) but think I will try a different brand next time. My daughter's...

1.0
Product
Otterbox Customer Care
I didn't like
  • Lack of communication
  • Nasty to customers
  • Way i was treated
#745159
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Otterbox Customer Care Review

#979557
1.0
Details
Worst Customer Service ever. They do not honor their warranty nor do they try to resolve the issue. Will immediately go back to Life Proof when case becomes available for my phone.
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Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
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Warranty
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Otterbox Customer Care Review

#856839
5.0
Details
I've had nothing but good service out of OtterBox matter of fact the warranty department is excellent the product that they sell and standby is an excellent product I would refer it to anyone
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website