Otterbox Reviews

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After multiple ignored emails and intermittent replies, I DISCOVERED THat THE FAMED OTTERBOX LiFETIME WARRANTEE IS ANYTHING BUT WHAT THEY CLAIM! THEY ARE LIARS. I TOLD THEM THAT SEVERAL TIMES BEFORE POSTING THIS, BUT THEY NEVER DID (OR COULD) DISPUTE MY CONTENTION THAT...
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41 comments
#1928822

otterbox is junk does not protect your phone. Don't buy Don't buy.

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ID
#1033107 Review #1033107 is a subjective opinion of poster.
Product
Otterbox Samsung Galaxy S5 Cell Phone Case
Cons
  • Uncooperative failure to honor lifetime warranty
Reason of review
Warranty issue
Loss
$75
Preferred solution
Deliver product or service ordered
New Reviewer

Question about my otter defender pro holster

I cant figure out what there business hours are so I can talk to them about my broken holster for the OtterBox Defender Pro for my IPhone 12 Pro Max. T-Mobile told me to call them because they might send me a new one so I dont have to buy another $60 case. Do you know there business hours?
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ID
#2850000 Review #2850000 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Wrong package was sent to me

I need a Otterbox for Samsung Galaxy 8+ They shipped a Samsung Galaxy 8 I already payed for shipping What happens now
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ID
#2846325 Review #2846325 is a subjective opinion of poster.
Location
Patterson, California
New Reviewer

My OtterBox is broken

Yes this didnt protect my phone and the price is outrageous for me hat it was witch is garbage and this needs to be fixed
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ID
#2843381 Review #2843381 is a subjective opinion of poster.
Pros
  • Good product with great protection since 2013
Cons
  • Did not protect my phone
Loss
$80
Preferred solution
Let the company propose a solution

To replace the part that clips on my belt

Everything worked out good once I was able to talk with a person. The only thing that I was not pleased with the warranty was having to pay for shipping the part didnt last six months before the clip broke off the Holster

User's recommendation: Talk to a person.

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ID
#2784740 Review #2784740 is a subjective opinion of poster.
Location
Shelby, North Carolina
New Reviewer

Broken phone

Had phone in back pocket sat down and phone broke while in otter case.this is not to happen the case just broke apart cant use phone at all I had to buy a new phone when there was nothing wrong with my phone at all.
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ID
#2763576 Review #2763576 is a subjective opinion of poster.
Loss
$799
Preferred solution
Full refund
New Reviewer

To get replacement phone belt case for iPhone 11

Broken case holder for the otter box for the iPhone 11. I need the case that straps to the belt which broken on the end when it fell on the floor.

User's recommendation: Report it.

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ID
#2751357 Review #2751357 is a subjective opinion of poster.
Location
Fort Collins, Colorado
Pros
  • Supposed to be durable product with lifetime warranty
Preferred solution
Another case
New Reviewer

Case for phone broke again

Poor workmanship. Clear case need better one. You guys guaranteed it. I phone XS Max. Thank you cordially Jeffrey Thomas 916 759. 8755.

User's recommendation: New case I phone xs max.

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ID
#2735689 Review #2735689 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Wireless consultant for Xfinity Mobile

Hello my name is Don and I am I Wireless sales consultant for Xfinity Mobile and I and interested in showcasing your Otterbox products to our customers and driving up sales in store. I will leave you my contact information and I hope to hear back from you soon.
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ID
#2734555 Review #2734555 is a subjective opinion of poster.
Location
Laurelton, New Jersey

Shipping

Shipping. I was not aggravated up till now. I need to get the product I am ordering next day or Sunday morning and I dont see the options in my cart to do that. It only says its free shipping. I need an answer right now
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ID
#2726658 Review #2726658 is a subjective opinion of poster.
Location
Basking Ridge, New Jersey

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Verified Reviewer
New Reviewer

I can't figure out how to put this glass screen protector on

The screen protector was so difficult to put on the one side wouldnt come off and now its not sticky anymore
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ID
#2721880 Review #2721880 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Otter box broke

Using otter box flashlight to light propane tanks flash! Otter box saved my phone and my eyes!Need to buy new one phone wont work w/ it anymore!

User's recommendation: It saved my phone!

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ID
#2718150 Review #2718150 is a subjective opinion of poster.
Pros
  • Good products
  • Quality of product
  • Protection
Loss
$30
Preferred solution
Let the company propose a solution
New Reviewer

Send you a open box screen protector old don’t stick

It was a warranty replacement no instructions look like a return screen had bubbles on attachment dont stick at top corner very disappointed in a for a company big and claim to stand by their policy Very disrespectful to think that I would except such Rubbish now the big see how they gonna handle this problem

User's recommendation: Never Never.

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ID
#2710938 Review #2710938 is a subjective opinion of poster.
Pros
  • Warranty
  • Normally great product
Cons
  • Getting open box damage item
Loss
$35
Preferred solution
Give me my warranty replacement of the product I bought
New Reviewer

Defective *** OtterBox

Is interfering with my touchscreen fuch off its junk never buy a otterbox again you understand period
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ID
#2710038 Review #2710038 is a subjective opinion of poster.
Location
Edmonton, Alberta
Loss
$220
Preferred solution
Full refund
New Reviewer

My clip for my OtterBox is broken

My clip for my otter box broke for my iPhone 11 so requesting a new one. How do I go about doing this without receipt anymore since bought same time bought phone at at &t.

User's recommendation: Contact otter box request replacement under warranty.

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ID
#2707620 Review #2707620 is a subjective opinion of poster.
Pros
  • Supposed to be durable product with lifetime warranty
  • Good products
Cons
  • Shipping overnight
  • Decide to not honor warranty even if they are in the wrong
Loss
$60
Preferred solution
A replacement clip for my iPhone 11
New Reviewer

Warrants

I currently have a warranty for the Galaxy S8 otterbox defender and I am looking to upgrade to the Galaxy S21. Do I have to buy a brand new case or is it part of my warranty to get the newer one? Also, is there a possibility of a discounted price or PROMO if I did have to buy a brand new one?the oyyet

User's recommendation: The otterbox defender case is great. I just wish that they still came with front covering to protect the screen.

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ID
#2682270 Review #2682270 is a subjective opinion of poster.
Pros
  • Very sturdy and sufficient
Cons
  • No screen protection
Preferred solution
Let the company propose a solution

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