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Otterbox

Otterbox

www.otterbox.com
What is your customer experience with Otterbox?

Otterbox Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Otterbox has 2.6 star rating based on 249 customer reviews. Consumers are mostly neutral.

  • 65% of users would likely recommend Otterbox to a friend or colleague.

  • Rating Distribution
  • Pros: Warranty, Normally great product, Quality of product.
    Cons: Customer service, Horrible experience, Product and customer service.

View full overview ›

Media from reviews

My OtterBox broke. I have a iPhone 16 defender pro
Otterbox - Defective boxOtterbox - Because I have not been able to get anything done through a text messageOtterbox - Broken I phone 16 pro max otter box caseOtterbox - Broken I phone 16 pro max otter box case - Image 2I have three OtterBox phone cases for iPhone 7 that need replacedThe OtterBox I have is broken
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Show reviews that mention
case phone iphone service warranty box customer service phone case customer otter
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Anonymous
map-marker Woodbury, New Jersey

Received incorrrct item

We r still waiting to receive the corrrct ordered item the Apple Watch band once we receive it there will be a better review thank u!

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James G Smw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective box

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Otterbox - Defective box

Bottom of the case has split and the protective flap has broken off, causing dust and dirt to accumulate and will not charge properly. I am very disappointed as this case is a replacement for my original case which was the model that was MUCH BEEFIER WITH EXTRA CORNER PROTECTION. I contacted you before with no avail This for I phone 13

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denise g Efl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

My OtterBox broke. I have a iPhone 16 defender pro

My OtterBox broke. I have a iPhone 16 defender pro

A piece broke off. So the phone does not stay reliably in my clip. It tends to fall out and hit the ground.

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Loss:
$85
Pros:
  • It is a great protective product
Cons:
  • Piece broke off and will not stay dependably in the clip

Preferred solution: Full refund

Aubrey P Jfa
map-marker Silver Spring, Maryland

Change shipping address

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Call keeps dropping on me {{Redacted}}

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Loss:
$12

Preferred solution: Address change for my product that is being shipped today to the wrong address

Anonymous
map-marker Lacona, Iowa

Bad phone case, was sent wrong replacement

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When I finally got a ship date on my replacement case for my iPhone, I realized it was the wrong case! I immediately reached out through email with the company trying to intercept the shipment and get the right case sent. As of today, I still have not heard anything, and as luck would have it the wrong case showed up at my house.

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User's recommendation: Try to talk directly to somebody rather than use email

Shannon L Sko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have three OtterBox phone cases for iPhone 7 that need replaced

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I have three OtterBox phone cases for iPhone 7 that need replaced

Plastic lens is cracked, and the rubber around it wore out, and the clip for your belt is broken. I could have three cases with the lines on it and one smooth one. It was actually four cases because I had to buy a new one.

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Pros:
  • Other boxes work great they last a long time and the warranty is great
Cons:
  • Plastic lens scratches too easy

Preferred solution: 3 new cases

Shelia S Squ

Because I have not been able to get anything done through a text message

Otterbox - Because I have not been able to get anything done through a text message

I have been trying to get a replacement for my OtterBox. I have sent a picture and told them where I purchased it.

This was all done on September 9, and I have not got any word back from you guys.

I would like to get a replacement because my husband carries it on a clip, and that one part is broken where you clip the phone to it. Thank you.

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Cons:
  • Is taking forever to get a replacement
Jayshon Yvl

Broken I phone 16 pro max otter box case

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Otterbox - Broken I phone 16 pro max otter box case
Otterbox - Broken I phone 16 pro max otter box case - Image 2

After getting my new phone case in the mail the new case was dropped on the ground and my son pulled into the yard with his car he ran it over and crushed the brand new case

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User's recommendation: OtterBox service is awesome. They always took care of me.

Siedah Ias
map-marker New Haven, Connecticut

Warranty delivery

Hello yeah I tried a number of times wasnt able to get anyone and I kept losing the connection and its just taking forever. I still need to speak to someone about my delivery.

I ordered a new box through T-Mobile and I definitely need to speak to someone my number is 401-286-****.

My name is Douglas Thomson Norwich Connecticut. Please call me.

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Les S Fkl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Perfect

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Awesome !! It was an easy experience one of the easiest I have ever had. I wish I could remember her name would give her a permotion Wish all my experiences were like this one

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Anonymous
map-marker Edinburg, Illinois

Phone case is coming apart

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The rubber is deteriorating and piece falling off Plastic is chipping at edges and seems to be brittle.

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User's recommendation: Buy a phone case that has a reputation of standing behind their product

Anonymous
map-marker Jackson, Mississippi

Phone case

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Never gotten you all on da phone I dont like the way yall have your phone service set up? Ran out of words to say

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Anonymous
map-marker Phoenix, Arizona

The OtterBox I have is broken

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The OtterBox I have is broken

I dropped my OtterBox on concrete and it busted and damage the face guard. I dropped this phone many times but it never broke until now.

Ive had it for several years. Its a great product, but Im trying to find out how to get a hold of another OtterBox to replace it.

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Kevin W Ara

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Otterbox - Review in Gadgets and Accessories category from Menlo Park, California

My case is falling apart it is in really bad shape as the silicone is crumbing and it no longer will protect my iPhone I know I got the warranty for it from Verizon. This is the first time this has happened to me. Please call me at 650 678 **** as I am handicapp and have a hard time with texting thank you Dr Welch

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Loss:
$60
Pros:
  • Very rugged

Preferred solution: A new case and if possible yellow or orange so that I can fine my ohone

Veleta Ego

You didn’t sent the holster for the iPhone 16 Pro along with the defender case

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First you sent me a case and holster for the OtterBox 16 Pro max instead of the OtterBox 16 Pro. After I called you back you said we made a mistake and we will send you the correct OtterBox. Then you sent only the OtterBox case for the 16 Pro

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User's recommendation: Make sure that OtterBox sends you the correct product

Michael s Zpz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Warranty problem

Otterbox - Warranty problem

The clip on my OtterBox for my iPhone is damaged, and my phone keeps falling out of it. I tried to use the warranty service online, but it keeps dropping me off, so I can't finish.

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User's recommendation: Not right now

About

Related Companies

Otter Products, Lifeproof, OtterCares

Summary

Otterbox has been on the market since 1998. It designs and manufactures protective cases for smartphones, tablets and mobile technology of such brands as Apple, BlackBerry, Boost, Google, HTC, LG, Motorola, Nokia, Samsung, etc. OtterBox protection is presented to withstand the worst situation one never imagined getting into. The company has a number of distributors all over the world, its products are available in many countries Australia, China, Malaysia, Taiwan, Korea, Japan, Thailand, Philippines, Sri Lanka, Indonesia, the UK, Ireland, Turkey, and Israel, etc.. Otter Products, LLC and its affiliated companies worldwide OtterBox warrants OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer the Warranty Period.

Otterbox reviews and complaints

Otterbox is ranked 98 out of 1523 in Gadgets and Accessories category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardAmerican Express

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