Otterbox Reviews
Otterbox Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Otterbox has a 2.6 star rating from 266 reviews; 63% would likely recommend. Otterbox reviews note medium price level, valued website and product diversity, and frequent warranty mentions; most customers request a refund or replacement.
Key Takeaways for Future Customers
- Expect solid product quality and warranty coverage.
- Be prepared to use website links and photo proof for claims.
- 63% recommendation rate suggests mixed satisfaction.
Negative Feedback / Risk Areas
- Customer service delays and hard-to-use warranty claim process.
- Shipping mistakes and wrong items sent; many ask for refunds.
- Out of stock replacements and slow responses cause frustration.
Positive Feedback
Many praise product quality, effective protection, and some helpful support interactions resolving warranty issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Otterbox has a 2.6 star rating from 266 reviews; 63% would likely recommend. Otterbox reviews note medium price level, valued website and product diversity, and frequent warranty mentions; most customers request a refund or replacement.
Key Takeaways for Future Customers
- Expect solid product quality and warranty coverage.
- Be prepared to use website links and photo proof for claims.
- 63% recommendation rate suggests mixed satisfaction.
Negative Feedback / Risk Areas
- Customer service delays and hard-to-use warranty claim process.
- Shipping mistakes and wrong items sent; many ask for refunds.
- Out of stock replacements and slow responses cause frustration.
Positive Feedback
Many praise product quality, effective protection, and some helpful support interactions resolving warranty issues.
Media from reviews
Otterbox Collective Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calgary, Alberta
Good experience
The reviewer tried to contact the company before posting this review.
The person I spoke to was very friendly and helpful. Was able to solve my issue and explained how to send photos of my old case
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orleans, Ontario
Resolved: Poor Service on warranty
- - Warranty claim blocked by Chrome-only support and email restrictions.
- - Submitting mobile photos is not possible, causing a loop.
Company fixed the issue and I have been provided with product replacement. Sent company photos of product failure.
They replaced it. Don' t give up or take no for an answer.
Used several OtterBox's and found them robust. The case of the Galaxy S22 is flimsy and the quality of the materials is a digression from what I expect from them. Rubber broke into pieces from normal daily use.
Rubber shield started breaking apart. Made warranty claim.
Truepix only responds to Chrome browsers. Truepix contact us will not accept email from Gmail or Yahoo, so you can't contact when Chrome won't work. It appears they are making warranty claims impossible to make. I have pictures taken with my cell phone, but there is no way to submit.
It is a never-ending loop of you can't do that. By a product.
- Older models were excellent
- Quality of their products appears to be degenerating
Preferred solution: Deliver product or service ordered
User's recommendation: buy a cell phone protector from anyone but OtterBox. Product quality is down the toilet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roswell, Georgia
Case broken
The reviewer tried to contact the company before posting this review.
Phone case rubber is ripped; the case is causing me to not be able to use the side buttons without taking the case off.
- It protects my phone
- Cases gets woren out
Preferred solution: Deliver product or service ordered
Macon, Georgia
I need to talk to someone about a purchase
The reviewer tried to contact the company before posting this review.
The OtterBox that came today does not fit my iPhone 13. I needed just the soft rubber one that my iPhone 13 fits in. You guys sent the hard plastic one. It does not fit around my iPhone 13. Please send me a label to send this one back.
Thank you.
My order number is WAR468****.
Email: bug286@***.net
- Pros
Preferred solution: Just want the correct one. Not hard plastic soft rubber one
Merrimack, New Hampshire
Wrong case
The reviewer tried to contact the company before posting this review.
Received wrong case for iPhone 13 Pro Max.
Need iPhone 13 Pro.
Case will not fit; too big.
I contacted customer support; they sent a link to try to pick a picture, but I can't send a picture.
- Need replacement
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWAR453349
The reviewer tried to contact the company before posting this review.
Still waiting on my items. Haven't received an inspection notification for damaged review. Phone clip won't hold phone because one of the pieces broke off, and the catch on my OtterBox case is broken.
- Normally fast service with great products
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Martinsburg, West Virginia
Shipping is a joke
Dont buy from this company when a new phone releases, your phone will be unprotected for an extended time
One job, make sure your case is there on iPhone release day to protect said phone. You failed to complete your only job.
- Ship at turtle speeds
Preferred solution: You to not ship at the least expensive option imaginable.
User's recommendation: If you want your phone protected same day don’t buy here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with case design
Can't get through to you. The number says unable to complete the call due to lack of information. So I need to have more characters.
- Indestructible
- Pop socket will not adhere to case
Preferred solution: Information
User's recommendation: Get help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deerfield, Illinois
Can’t get my otter box replacement
The reviewer tried to contact the company before posting this review.
I spoke with a representative, gave her all my info and warranty info. She set up a link for me to get a replacement OtterBox, but the link just said out of stock, and no further options to resolve this issue.
Out of stock means out of luck for me. I've been a loyal OtterBox customer for many years; hope this doesn't end on a sad note.
- I like the protection it gives my phone
- Customer service sucks
Preferred solution: Deliver product or service ordered
User's recommendation: Be weary
Lexington, Kentucky
Warranty claim on iPhone 16 pro max phone case.
The reviewer tried to contact the company before posting this review.
Phone case came apart. Photo button fell out first.
Then the sides started to come off.
I called in the report. Your CS agent helped me with the Warranty process.
She was great !!
You are sending me a new one. Thank you.
User's recommendation: I like this Otter Box case. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Complicated warranty
The reviewer tried to contact the company before posting this review.
The customer service team is great. The website and link to take pictures are designed to discourage you until you give up.
Chicago, Illinois
Warranty
The reviewer tried to contact the company before posting this review.
Worn out from daily use, my phone was protected very well. It just wore out. I just want my phone protected again.
- Best out there
Preferred solution: New otter box
User's recommendation: Please buy one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bealeton, Virginia
Cracked phone case
The reviewer tried to contact the company before posting this review.
Did not have same case.Went with what was available.Prayfully it will serve my purpose and it will work for me. I love the case and am very satisfied with it's performance.
Customer service is great just had a problem completing the conversations with other agents. Satisfied with the person I spoke with to complete order.
User's recommendation: Would recommend
Columbus, Indiana
Otterbox phone case replacement,
The reviewer tried to contact the company before posting this review.
After four years of service, my Otterbox phone case has started to deteriorate and needs to be replaced.
User's recommendation: None,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am hoping that this is just a miscommunication problem and we can sort this out.
The reviewer tried to contact the company before posting this review.
- - The staff was helpful on the call.
- - Proof of damage steps were unclear; I didn't follow them.
- - The case is broken; I can send photos if asked.
When I talked to a live person , they were very helpful, but when trying to follow the instructions for proof of damage, I obviously didnt do it the correct way by taking a picture of a picture of the broken part.
I will be extremely disappointed with Otter Box if this issue cant be resolved.
As it sits now I have a broken case and nothing is being done about it I have the pictures on my phone now and can send them if asked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Babylon, New York
Floor damage
Floor has scratches on a few boards. Dont know how they appeared I did not use any sharp items or harsh chemicals.
Please advise.
Home Depot does not return call. I have left messages for 2 weeks and spoke to the pro desk
User's recommendation: 140$
About
, , OtterCares
Otterbox has been on the market since 1998. It designs and manufactures protective cases for smartphones, tablets and mobile technology of such brands as Apple, BlackBerry, Boost, Google, HTC, LG, Motorola, Nokia, Samsung, etc. OtterBox protection is presented to withstand the worst situation one never imagined getting into. The company has a number of distributors all over the world, its products are available in many countries Australia, China, Malaysia, Taiwan, Korea, Japan, Thailand, Philippines, Sri Lanka, Indonesia, the UK, Ireland, Turkey, and Israel, etc.. Otter Products, LLC and its affiliated companies worldwide OtterBox warrants OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer the Warranty Period.
Otterbox is ranked 103 out of 1356 in Gadgets and Accessories category
USA, Worldwide
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