Otterbox
Otterbox Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Otterbox has 2.6 star rating based on 430 customer reviews. Consumers are mostly neutral.
64% of users would likely recommend Otterbox to a friend or colleague.
- Rating Distribution
Pros: Warranty, Normally great product, Quality of product.
Cons: Customer service, Horrible experience, Product and customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Otterbox has 2.6 star rating based on 430 customer reviews. Consumers are mostly neutral.
64% of users would likely recommend Otterbox to a friend or colleague.
- Rating Distribution
Pros: Warranty, Normally great product, Quality of product.
Cons: Customer service, Horrible experience, Product and customer service.44% of users think that Otterbox should improve its Customer Service.
56% of users say that they won't use Otterbox in the future for similar services or products.Recent recommendations regarding this business are as follows: "Not right now", "go buy pelican they offer it", "Buy something else.", "Don't buy from them", "Answer the phone".
Most users ask Otterbox for the refund as a solution to their issues.
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Otterbox Reviews
"Warranty"
Chantal was very helpful and was able to easily process my warranty claim. She was also very knowledgeable and patient.
"Need a case for IPhone 16E"
Closed for the holidays? Open 8-5 mountain time, I called at 10:50 eastern time. I'll try later today.
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Verified Reviewer |
Houston, Texas
My case is broken
Replace my otter box, rubber is falling apart and Im trying to figure out how to get it replaced, please help me
User's recommendation: Buy otter box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Segundo, California
Case defective cracked broke my phones camera
The case of poor quality started separating from itself the MagSafe, charging part of the case fell apart. My phones camera was cracked and destroyed its functionality from a mild drop from my car to the ground outside.
Definitely not of the high standard you would expect from my company who charges $70 for a phone case you would think that it would hold up at least as much as cheap generic versions that are more durable quality. I went with the OtterBox brand due to quality of the cases that Ive had with them before, but that quality has decimated no stuck with a broken phone that wouldve not broken had it been in a different case not to mention the case itself is completely faulty and falling apart
User's recommendation: Use caution when spending Your hundred dollars on a case of higher cost expecting it to held to a certain build quality in standard. It appears that they’re going cheaper on the durability of the cases they make as opposed to in earlier years, not worth the money.
Grand Rapids, Michigan
Return
Ordered a new clamp for my OtterBox on my iPhone 15 Pro Max. They sent this little teeny clip wrong one Ive never seen a phone that small and probably a decade.
Do they even look at the order when they shipped them?
I tried the order number online and it said it didnt exist and its printed right on the envelope. It was mailed promptly 2 1/2 weeks after I ordered it and wrong
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIf my phone drops in the back spiderweb cracks do you replace my phone?
My phone dropped and the back shattered, and how am I supposed to take a picture of my own phone? I can't do that.
- I like otterbox
Preferred solution: my phone fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wilmington, North Carolina
Resolved: My Otter Box case for my I phone 13 has come apart. Is it covered by warranty?
Company fixed the issue and I have been provided with apology. Working with customer service. Easy and fast all was taken care of.
My Otterbox case has ripped where you click the phone in the saddle. It is an iPhone 13.
Is there any warranty for this situation? Please advise.
Thanks,
conniehbranch@***.com
910-612-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent wrong product
Ordered a holster for s25 and received a case for an s25+. Cannot get in touch with customer service. This is so sad for a company like OtterBox.
- Products
- Cannot get in touch
Preferred solution: A holster
User's recommendation: Don't buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo OtterBox doesn’t provide you a clip with your phone case that that’s extra I guess so you can’t go out and buy your damn phone case and have a clip and be ready to go. You have to wait for them to
I bought a new phone. I need a new iPhone defender case, and they don’t sell it with the clip.
You have to call in supposedly to get a *** belt clip so you can carry your phone around with you.
This is ridiculous. Stupid ***
Preferred solution: Clip
User's recommendation: go buy pelican they offer it
Burlington, Ontario
Horrible product quality. Horrible customer service. No real people.
Have been loyal to Otterbox forever. 18 months ago, bought a purple Defender case and it looked "dirty" after 2 weeks.
As it got worse, I tried everything to clean it with no results. So...I replaced it with a raspberry Defender. Same thing happened, so I Googled, only to find this is a common issue. They cases are actually black, and painted over crappily, and black shoes through quickly.
At 3 months, my case looks completely filthy. I have tried EVERYTHING to reach these people. Personal emails to execs. 2 online form submissions.
Countless hours on the phone with no answer.
Chose twice the callback option, and no one ever called. ABSOLUTE ***
User's recommendation: Buy something else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Walton Beach, Florida
Warranty problem
The clip on my OtterBox for my iPhone is damaged, and my phone keeps falling out of it. I tried to use the warranty service online, but it keeps dropping me off, so I can't finish.
User's recommendation: Not right now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bel Air, Maryland
Need a case for IPhone 16E
Closed for the holidays? Open 8-5 mountain time, I called at 10:50 eastern time. I'll try later today.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service is HORRIBLE
You wait for an hour to reach a human. Get disconnected.
Wait another hour and they don't solve the problem.
The will not provide a phone number for the corporate office or contact information. The only positive about their customer service is it is based in the US and you can understand the call center staff BUT they still do nothing for you!
- No customer service
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE if the lifetime guarantee matters to you.
Miami, Florida
Warranty
Chantal was very friendly, patient and helpful. She was also easy to understand, which can be a rarity when dealing with customer service.
Chantal was very helpful and was able to easily process my warranty claim. She was also very knowledgeable and patient.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wilmington, North Carolina
My Otter Box case for my I phone 13 has come apart. Is it covered by warranty?
It has woren out where the clasp clips the phone into lock it. It is an Apple 13 phone. Does your warranty cover this type of problem?
Please advise
conniehbranch@***.com
910-612-****
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Vinita, Oklahoma
Resolved: The case I received was not MagSafe as I requested.
Company fixed the issue and I have been provided with apology. I was assisted with purchasing the correct OtterBox that was a defender and mag safe for my phone. I was also issued a return for the incorrect OtterBox purchased and given a full refund.
I contacted OtterBox online help before ordering a case for my phone. I was assured it would do what I wanted.
It doesnt. I want to speak to someone that knows how to help me get what I need.
User's recommendation: If you have questions, CALL to speak to someone. Don’t trust the online chat.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blacksburg, Virginia
My case is broken
Just broke idk how it happened but I would like to get a new one sent to me and hopefully it won't happen again
Miami, Florida
I cannot wait any longer for reviews in the lack of shipment
I need to receive this case by Tuesday next week as I have paid $20 for an expedited shipment. Please let me know ASAP and I will go to Amazon and pay $20 to have another case shipped to me. Thank you in advance for your help.
About
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Otterbox has been on the market since 1998. It designs and manufactures protective cases for smartphones, tablets and mobile technology of such brands as Apple, BlackBerry, Boost, Google, HTC, LG, Motorola, Nokia, Samsung, etc. OtterBox protection is presented to withstand the worst situation one never imagined getting into. The company has a number of distributors all over the world, its products are available in many countries Australia, China, Malaysia, Taiwan, Korea, Japan, Thailand, Philippines, Sri Lanka, Indonesia, the UK, Ireland, Turkey, and Israel, etc.. Otter Products, LLC and its affiliated companies worldwide OtterBox warrants OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer the Warranty Period.
Otterbox is ranked 90 out of 971 in Gadgets and Accessories category
USA, Worldwide
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