I bought a drfender case for my s8 about 6months ago, the inside snapped so I had to buy a case in store I purchased another otterbox brand flip case instead. I have now contacted the support team and they now say they can send me another one I have to pay for post! I...Read more
First off, I like their cases. They offer good protection compared to most other cases. However, the cases with the integrated batteries tend to suck. The first, for my iPhone 6s, the silence switch broke. Sent in for warranty and my case was no longer in stock; OK, so...Read more
I've had several phones over the years. And I've never had a phone break. I've also never used an Otterbox before either. I got the new Galaxy S8 and decided yo get an Otterbox since they're supposed to be great protection. WELL ITS NOT! I dropped my phone from less...Read more
Otterbox - Awful
I simply dropped my phone from about 3 feet, screen broke. OtterBox won’t to a thing to help.
Otterbox - Stain magnet
Every last life proof and Otterbox is not cleanable. They do nothing but stain. After 3 days the case looks grungy and old. Horrible. And horrible customer service too.
Otterbox - Useless Case
IGNORE the claims of certified drop protection because they are FALSE. The case does not protect your phone from even the smaller drop. Mine was knocked off an end table that's not even 2 feet hi onto carpet. It fell on its back where the case is protecting it and it cracked my screen.
Have to add the other side of the story.My defender suffered a busted belt clip.Took me a whole 5 min. at the otterbox website.to get a free replacement,which in 2 days was on its eay.Not only my v20 is still in pristine shape because of the defender. Cheers
I bought my Otter Box Defender case for my iPhone 6 plus about three years ago. I drop my phone on average, about once a month, usually when getting in or out of my car. The phone is large, and is on my hip. It sometimes gets caught and flips off my belt as I get into...Read more
- Quality of product
- Customer service
Had to have my Glass screen protectors replaced and the customer service at Otterbox is a JOKE. I have complied with everything they have asked me to do and still blowing me off and giving me the runaround. There are way to many products on the market competing with...Read more
I called customer support and advised them i took off my defender case to clean my phone and found the rear glass on the rear of my Galaxy Note 5 broken. The customer support persom i contacted stated he felt the commuter case was a safer option. After getting the...Read more
I recently ordered an otterbox case online. At checkout the amount was 88.65USD which I agreed to go-on proceed paying with my credit card. It was then deducted as verified by my bank. After several hours they changed the charges to 94.19USD without informing me and...Read more
I didn't like
- No empathy customer service thru email
My phone was brand new and I got a otter box with it, I put the otter box on it and that was on October 3rd today (December 11) my phone was wrapped in my blanket and I picked up my blanket and the phone dropped from about 2 feet high maybe a little less and it...Read more
Your warranty is a nightmare. The web site won't accept info or Discover card. You can go through all the hoops and you still have to call. Verizon was good enough to help me out. They had to call Otterbox and go through all the info to an operator. You really have a...Read more
I purchased an otter box commuter case that came with a bonus screen protector. I received the case however I did not receive the protector, which was disappointing as it was one of the main reasons I chose this product. I never heard back from otter box when I...Read more
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