Otterbox
Otterbox Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Otterbox has a 2.5 star rating from 250 customer reviews, with 65% likely to recommend; overall sentiment leans dissatisfied, driven by a 60% unfavorable share and 27% positive.
Key Takeaways for Future Customers
- Check recent Otterbox reviews for recurring reports of damaged or incorrect shipments before ordering.
- Expect warranty support to be available but sometimes require shipment fees or repeated contact.
- Be prepared to pursue a refund if replacement or correct item is not provided promptly.
Negative Feedback / Risk Areas
- Frequent Otterbox customer complaints about poor customer service and long hold times with dropped calls.
- Multiple reports of product defects: clips breaking, cases disintegrating, wrong items shipped.
- Users report difficulties completing warranty claims online and delays or charges when seeking replacements or refunds.
Positive Feedback
Many reviewers value Otterbox for product quality and warranty when the process works; some customers praise courteous, helpful representatives and successful replacements.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Otterbox has a 2.5 star rating from 250 customer reviews, with 65% likely to recommend; overall sentiment leans dissatisfied, driven by a 60% unfavorable share and 27% positive.
Key Takeaways for Future Customers
- Check recent Otterbox reviews for recurring reports of damaged or incorrect shipments before ordering.
- Expect warranty support to be available but sometimes require shipment fees or repeated contact.
- Be prepared to pursue a refund if replacement or correct item is not provided promptly.
Negative Feedback / Risk Areas
- Frequent Otterbox customer complaints about poor customer service and long hold times with dropped calls.
- Multiple reports of product defects: clips breaking, cases disintegrating, wrong items shipped.
- Users report difficulties completing warranty claims online and delays or charges when seeking replacements or refunds.
Positive Feedback
Many reviewers value Otterbox for product quality and warranty when the process works; some customers praise courteous, helpful representatives and successful replacements.
Media from reviews
New Orleans, Louisiana
Need to speak to someone. The company I bought my otter box does not honor warranty
My otterbox is falling apart and the agent was very polite and helpful. I needed a replacement and they are happy to replace
- Very reliable product
- No cons
Preferred solution: A replacement case
User's recommendation: Very Professional and Helpful and Trustworthy
Richmond, Virginia
Damaged
- - One screw will not come out after 20 minutes of trying.
- - Three screws came out easily.
- - I can see a round circle where the screw is.
One of these screws will not come out. I wanted to put my gold screws in three came out easy but one I tried to get it out for 20 minutes, but it will not come out.
I am very dissatisfied. I can see where its a round circle where the screw is.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective box
- - Bottom of case split and flap broke.
- - Dust and dirt collect and it won't charge on iPhone 13.
- - Replacement not as beefy as original.
Bottom of the case has split and the protective flap has broken off, causing dust and dirt to accumulate and will not charge properly. I am very disappointed as this case is a replacement for my original case which was the model that was MUCH BEEFIER WITH EXTRA CORNER PROTECTION. I contacted you before with no avail This for I phone 13
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
My OtterBox broke. I have a iPhone 16 defender pro
A piece broke off. So the phone does not stay reliably in my clip. It tends to fall out and hit the ground.
- It is a great protective product
- Piece broke off and will not stay dependably in the clip
Preferred solution: Full refund
Silver Spring, Maryland
Change shipping address
Call keeps dropping on me {{Redacted}}
Preferred solution: Address change for my product that is being shipped today to the wrong address
Lacona, Iowa
Bad phone case, was sent wrong replacement
- - Replacement iPhone case arrived but was wrong.
- - I emailed the company to intercept and send the correct case.
- - No response yet; the wrong case arrived.
When I finally got a ship date on my replacement case for my iPhone, I realized it was the wrong case! I immediately reached out through email with the company trying to intercept the shipment and get the right case sent. As of today, I still have not heard anything, and as luck would have it the wrong case showed up at my house.
User's recommendation: Try to talk directly to somebody rather than use email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have three OtterBox phone cases for iPhone 7 that need replaced
- - Plastic lens cracked, rubber wore out, and belt clip is broken.
- - I ended up with four cases, three lined and one smooth, after buying a new one.
Plastic lens is cracked, and the rubber around it wore out, and the clip for your belt is broken. I could have three cases with the lines on it and one smooth one. It was actually four cases because I had to buy a new one.
- Other boxes work great they last a long time and the warranty is great
- Plastic lens scratches too easy
Preferred solution: 3 new cases
Because I have not been able to get anything done through a text message
- - I need an OtterBox replacement; I sent a photo and purchase details on Sep 9
- - The clip is broken; my husband carries it on a clip; no reply.
I have been trying to get a replacement for my OtterBox. I have sent a picture and told them where I purchased it.
This was all done on September 9, and I have not got any word back from you guys.
I would like to get a replacement because my husband carries it on a clip, and that one part is broken where you clip the phone to it. Thank you.
- Is taking forever to get a replacement
Broken I phone 16 pro max otter box case
After getting my new phone case in the mail the new case was dropped on the ground and my son pulled into the yard with his car he ran it over and crushed the brand new case
User's recommendation: OtterBox service is awesome. They always took care of me.
Woodbury, New Jersey
Received incorrrct item
We r still waiting to receive the corrrct ordered item the Apple Watch band once we receive it there will be a better review thank u!
New Haven, Connecticut
Warranty delivery
- - Struggled to reach support; kept losing connection.
- - Needs to speak to someone about delivery; ordered a new box via T-Mobile; requests callback.
Hello yeah I tried a number of times wasnt able to get anyone and I kept losing the connection and its just taking forever. I still need to speak to someone about my delivery.
I ordered a new box through T-Mobile and I definitely need to speak to someone my number is 401-286-****.
My name is Douglas Thomson Norwich Connecticut. Please call me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPerfect
Awesome !! It was an easy experience one of the easiest I have ever had. I wish I could remember her name would give her a permotion Wish all my experiences were like this one
Edinburg, Illinois
Phone case is coming apart
The rubber is deteriorating and piece falling off Plastic is chipping at edges and seems to be brittle.
User's recommendation: Buy a phone case that has a reputation of standing behind their product
Jackson, Mississippi
Phone case
Never gotten you all on da phone I dont like the way yall have your phone service set up? Ran out of words to say
Phoenix, Arizona
The OtterBox I have is broken
- - Dropped my OtterBox on concrete and the face guard is damaged after years of use.
- - I'm trying to contact OtterBox for a replacement.
I dropped my OtterBox on concrete and it busted and damage the face guard. I dropped this phone many times but it never broke until now.
Ive had it for several years. Its a great product, but Im trying to find out how to get a hold of another OtterBox to replace it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOtterbox - Review in Gadgets and Accessories category from Menlo Park, California
- - The silicone case is crumbling and no longer protects the iPhone.
- - The warranty is from Verizon.
- - Please call 650 678 ****, Dr Welch.
My case is falling apart it is in really bad shape as the silicone is crumbing and it no longer will protect my iPhone I know I got the warranty for it from Verizon. This is the first time this has happened to me. Please call me at 650 678 **** as I am handicapp and have a hard time with texting thank you Dr Welch
- Very rugged
Preferred solution: A new case and if possible yellow or orange so that I can fine my ohone
About
, , OtterCares
Otterbox has been on the market since 1998. It designs and manufactures protective cases for smartphones, tablets and mobile technology of such brands as Apple, BlackBerry, Boost, Google, HTC, LG, Motorola, Nokia, Samsung, etc. OtterBox protection is presented to withstand the worst situation one never imagined getting into. The company has a number of distributors all over the world, its products are available in many countries Australia, China, Malaysia, Taiwan, Korea, Japan, Thailand, Philippines, Sri Lanka, Indonesia, the UK, Ireland, Turkey, and Israel, etc.. Otter Products, LLC and its affiliated companies worldwide OtterBox warrants OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer the Warranty Period.
Otterbox is ranked 111 out of 1564 in Gadgets and Accessories category
USA, Worldwide
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