Nancy A Fbo

Clear case turned yellow/brown

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It looked terrible after a short while. After I called and complained, they replaced it but charged $10 for shipping. The second one also yellowed. I'm done with Otter Box.
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Loss:
$30
Cons:
  • Horrible experience

Preferred solution: Full refund

User's recommendation: Don’t buy

Cheyanne A Yyo

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Verified Reviewer

Your product failed to protect my phone

Otterbox - Your product failed to protect my phone
Otterbox - Your product failed to protect my phone - Image 2
My phone accidentally fell off a table and the phone case that I have, which came from you all, failed to protect the back of my phone. Now my phone is shattered on the back. I have an iPhone 14 Pro Max. I would like for you all to pay for it to be fixed.
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Preferred solution: I want the back of my phone replaced because your product failed to protect my phone and I don’t have the money to get it fixed

Resolved
OBLaw B

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Resolved: Warranty Rip-Off

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Otterbox - Warranty Rip-Off
Updated by user Apr 29, 2024

Company fixed the issue and I have been provided with apology. The replacement was of the case.

When I received it I realized that the case didn't need to be replaced but only a strip; that could not be determined before because I was given no diagram and nothing could be determined only visually otherwise.

I was given an entire replacement of all with free, expedited shipping. The stripped should be made stronger and replaced without having to replace more.

Original review Mar 30, 2024
Beware of Otterbox! On 1/25/2024, I purchased a phone clip for my new Galaxy Z Flip5 phone, received the clip sometime later, If and it lost a part last night. This is what I got screwed with for my warranty claim: Subtotal $14.95 Shipping $4.99 Sales Tax $1.16 Total $21.10 There is no legal tax. I'm not responsible for shipping. The $14.95 is similarly fraudulent. Otterbox is great for lifetime coverage after the usual warranty period is over but criminal during the interim.
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Loss:
$21
Pros:
  • Lifetime warranty of sorts
Cons:
  • No express warranty or implied warranty during usual warranty per

Preferred solution: Full refund

User's recommendation: Go elsewhere if you will only use an belted holster

Amb W Bix

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Verified Reviewer

Loathe this company

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Otterbox - Loathe this company
Whats the point in selling phone cases that do not protect your phone from breaking??? Absolute garbage!!! I dont have my receipt bc it was last fall. Didnt think I needed it. However will not ever buy another otterbox ever the *** again thought they were top quality line. Was obviously wrong!!!
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Loss:
$400
Pros:
  • Zero now
Cons:
  • Absolutely garbage

Preferred solution: Phone repair. Dont sell junk to customers relying on protection for our phones…

User's recommendation: Don’t buy! Not worth the cost of replacing back of your phone for 400$

Barbara C Uru

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Verified Reviewer

Expected a$10 off as advertised only to find there were unadvertised conditions

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Otterbox - Expected a$10 off as advertised only to find there were unadvertised conditions

In my first order with OTTERBOX they advertised in the process $10 OFF which influenced my purchase that day. There were no conditions EXCEPT that it couldnt be given AFTER the purchase so I IMMEDIATELY contacted their customer service to guide me DURING THE PURCHASE so I could receive it.

The agent expected it to be AUTOMATICALLY SUBTRACTED AT PURCHASE and guided me to do so. IT DIDNT. I CONTACTED OTTERBOX CUSTOMER SERVICE AND THEY CHATTED ONLINE THAT $10 could NOT BE STACKED. They are required to state CONDITIONS with the $10 OFF statement DURING the process.

This is MISLEADING ADVERTISING while the consumer is making their decision. I WILL report this to my CAPITAL ONE Quick Silver Platinum card for the $10 credit.

View full review
Loss:
$10
Pros:
  • Good product has protected my phone through heavy use
Cons:
  • Misleading advertising

Preferred solution: Price reduction

User's recommendation: Hold all vendors to their advertising AND REPORT ALL THOSE WHO DON’T to their credit card companies.

1 comment
Guest

Big Girl can’t read the fine print on her coupons.

Barbara C Uru

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Verified Reviewer
| map-marker New York, New York

REQUEST for $10 credit due to misleading advertising

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Otterbox - REQUEST for $10 credit due to misleading advertising

I purchased my very FIRST

order#1684**** from OTTERBOX on Thursday April 25th using my Capital One Quick Silver Platinum credit card for

$47.93. Early in the search an ad for $10 off was shown so I contacted OTTERBOX agent: Kelene in Fort Collins, Colorado location to walk me through accessing the $10 off while processing my order.

She directed me that it should AUTOMATICALLY subtract it when I placed my order. It didnt.

I immediately contacted Otterbix customer service at 3:25pm on the same day and had an online chat with MIKO who said the offer could NOT be stacked or combined with the existing 20% off quoted price.

That fact SHOULD HAVE BEEN COMMUNICATED DURING THE ORDER PROCESS NOT AFTER. THEREFORE I AM EXPECTING A $10 REFUND/CREDIT to my Capital One card in your purchase files associated with this order/and my name: BARBARA CARUNCHIO

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User's recommendation: Careful read all ads and look for exclusions. Hold them to what they actually say.

Barbara C Uru

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Verified Reviewer
| map-marker New York, New York

They agreed to refund $10.00 because of misleading advertising and proceeded to refund 1 cent instead of $10! Also when I received the case I ordered for my IPhone CS Max it did NOT fit my IPhone!!

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Otterbox - They agreed to refund $10.00 because of misleading advertising and proceeded...
After agreeing to refund $10 for misleading advertising on my order they refunded .01 (1 cent)! THEN when I received the case I ordered for my XS Max it did NOT fit my phone at all although designated for an XS MAX!! I AM REQUESTING A FULL REFUND!!!
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Preferred solution: Full refund

User's recommendation: Do NOT order anything from OTTERBOX

Lucy F Uxo

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Verified Reviewer

Case replacement

Otterbox - Case replacement
Otterbox - Case replacement - Image 2
My new Otter box case is broken from when purchased in Dec -23 Need a phone number for customer service This is ridiculous method Cannot get a hold of Otter box On site is asking for payment I need to speak to someone and not through chat *** Get back to regular customer service calls Instead of hiding behind computers My name is Lucy and my phone number is 905 401 ****
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Preferred solution: A new case

Ivan K Mzt

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Verified Reviewer
| map-marker Saint Augustine, Florida

Otterbox failure

Otterbox failure
Otterbox failure - Image 2
After six months normal use the protective cell phone cover came apart on both sides and any attempt by me to repair , failed. Do you need a photo?
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adam r Kad

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Verified Reviewer

OtterBox warranty

OtterBox warranty
I've only had my OtterBox case for a few years and it cracked in two places at the topI I feel like this process could be a lot simpler
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Preferred solution: A replacement phone case

Ryleigh S Fcq

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Verified Reviewer

Becaue you people took my money and never gave me my package so give me my money back!

I was trying to get my warranty for my phone case because it was peeling at the side and I sent you pictures of it and then you charge me money to pay for a phone case and then I never got it so either give me my money back. Thx my email is staats85832@***.com.
View full review
Loss:
$10
Cons:
  • You will get your money back
  • If you buy one of their cases and it never comes in the mail

Preferred solution: Full refund

User's recommendation: No this company is ***

Michael H Xpo

Need a power cord

Otterbox - Need a power cord
I would like to talk to someone about my situation give me a phone number I can call I have a old Apple outter box that I need a power cord for..,,,
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Preferred solution: A new power cord

1 comment
Guest

It’s called use google it’s not that hard man most customers are stupid as can be anymore

Van M Ptz

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Verified Reviewer
| map-marker Southfield, Michigan

Broken otterbox

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My plastics on case and clip are broken and I cant hold my phone it keeps falling off and I just got this phone and clip from att&t about 8 months ago and I have had otterbox since 2010 and you have sent me one years ago but I need another my address is 21849 Middlebelt road Farmington hills Michigan 48336 please send me a new one my name is Van McCarty thank you
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Anonymous
map-marker Randolph, Massachusetts

I had great help from customer service

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They helped me with the warranty on my case on my putter box defender case and sending out new one for me thanks customer service
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User's recommendation: Go with outer box products

George J S

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Being very professional always

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My phone was falling apart and I reached out for help to get the problem fixed and they treated me with all respect and told me he would take care of it very professionally
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User's recommendation: They are very professional

Randy S Bxn

My otter box case has broken

Otterbox - My otter box case has broken
Galaxy G3 flip phone I've got at least 3 of these from yor company and they always break after 6/8 .months
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Preferred solution: Full refund

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