Most helpful review

Otterbox "lifetime warranty is a LIE!"

After multiple ignored emails and intermittent replies, I DISCOVERED THat THE FAMED OTTERBOX LiFETIME WARRANTEE IS ANYTHING BUT WHAT THEY CLAIM! THEY ARE LIARS. I TOLD THEM THAT SEVERAL TIMES BEFORE POSTING THIS, BUT THEY NEVER DID (OR COULD) DISPUTE MY CONTENTION THAT...
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41 comments
#1928822

otterbox is junk does not protect your phone. Don't buy Don't buy.

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ID
#1033107 Review #1033107 is a subjective opinion of poster.
Product
Otterbox Samsung Galaxy S5 Cell Phone Case
Cons
  • Uncooperative failure to honor lifetime warranty
Reason of review
Warranty issue
Loss
$75
Preferred solution
Deliver product or service ordered
New Reviewer

Defective phone case

Replaced with a new case. Very disappointed that I had to pay $16 for shipping the new case. I feel that should be waived.
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ID
#4031009 Review #4031009 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Warranty phone case

Otterbox - Warranty phone case
Otterbox - Warranty phone case
Otterbox - Warranty phone case
My case is torn and needs to be replaced. S20 5G. Just wear, no damage due to any accident. My cases from you have always lasted.

User's recommendation: Buy Otter Box products, they care about their customers.

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ID
#4021548 Review #4021548 is a subjective opinion of poster.
Location
Redmond, Washington

Warrenty

Otterbox - Warrenty
Called 2 times September 26 on hold for 20 minutes each time. All I wanted to do was register my wife's new otter box. Your web site sucks. Xfinity is not listed for a carrier. Call me back 570 294-****.

User's recommendation: Get it together.

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ID
#4020567 Review #4020567 is a subjective opinion of poster.
Location
New York, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Return

Ive misplaced an order and purchased an iphone 13 case instead of the iphone 12. When I bought this case I wasnt signed up to an account to track the order history but I was able to put in my email to to have an order confirmation. I have done the steps to return the case and went to ship it back and was expecting the money back into my account on my card, unfortunately its been over 2 weeks and still no luck.
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ID
#3940894 Review #3940894 is a subjective opinion of poster.
Pros
  • Quick delivery
Loss
$35
Preferred solution
Full refund

Warranty

My phone case wore down so it no longer snapped in the plastic holder. Had to find service number not easy but the technician handled my issue very well althyes but costlyough I am not able to get the same outter case as my current one a step down in quality.
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ID
#3918931 Review #3918931 is a subjective opinion of poster.
Location
Cape Coral, Florida
New Reviewer

Broken cover

Otterbox - Broken cover
Otterbox - Broken cover
Otterbox - Broken cover
Se me ha roto , el volver, tiene el verde donde están las cámaras rotas , y la goma de tapar la salida de cagar el teléfono también, llevó varios meses tratando de ponerme en contacto con ustedes y no he tenido suerte , para hacer la reclamación, no soy muy sivernitico , necesito que me ayuden para poder tener el cambio de mi cover.
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ID
#3918798 Review #3918798 is a subjective opinion of poster.
Location
Sumidero, Aguas Buenas
Preferred solution
Que me cambien el cover ya que en la tienda de t movil me dijeron que cualquier cosa que tuviera con el cover tendía que hacer la reclamación con ustedes, por que el cover tiene garantía con ustedes directamente.

My phone broke in The case

Right after I bought the otter case the store clerk put it together and not even a day later the phone dropped and I had to pay a little over $200 to repair the screen. Which cracked in the upper right corner . I was under the impression that the otter case guarantees these such damages.. which apparently you have to pay extra for.
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ID
#3902019 Review #3902019 is a subjective opinion of poster.
Location
Peterborough, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Garantie

Otterbox - Garantie
Otterbox - Garantie
Mon case avec étui fonctionne plus le téléphone tiens pu dans le case a clip et la clip est toute lousse svp en français

User's recommendation: Oui.

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ID
#3900732 Review #3900732 is a subjective opinion of poster.
Location
Saint-Martin, Quebec

Question

Excellent Service from representative. I was able to get an Otter 'Defender" with minimal cost to me. Thank you
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ID
#3888931 Review #3888931 is a subjective opinion of poster.
Location
Morristown, New Jersey
New Reviewer

Good product but

You sent a iPhone protector for my 8th generation iPad I never followed thru. Why seventeen more symbols?
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ID
#3885414 Review #3885414 is a subjective opinion of poster.
Location
Eugene, Oregon
Pros
  • Protective as advertised
Loss
$9
Preferred solution
A replacement?

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Defective iPhone 12 pro max FRE lifeproof case multiple times

Otterbox - Defective iPhone 12 pro max FRE lifeproof case multiple times
Update by user Aug 23, 2022

Customers spending $100 for the Cadillac of iPhone cases… The life proof FRE that keeps my phone covered completely… A cover I would recommend for all healthcare providers… Should not have to incur outrageous shipping fees to replace a product that keeps breaking in...

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1 comment
#2239616

Thank you for your review!

ID
#3883182 Review #3883182 is a subjective opinion of poster.
Location
Fort Collins, Colorado
Cons
  • Breaks at the charging port iphone 12 pro max life proof fre
Loss
$100
Preferred solution
Deliver product or service ordered
New Reviewer

The idea of getting the protector replaced

Verizon rep explained that I could go into any Verizon store and would get a protector for free in the store. That is not true.

User's recommendation: I don’t have one.

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ID
#3879879 Review #3879879 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

OtterBox case broken

OtterBox case broken
OtterBox case broken
OtterBox case broken
Dear otter The case holder is broken and doesn't hold the phone in place on my waist anymore. Thanks for understanding

User's recommendation: Please send new case.

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ID
#3873725 Review #3873725 is a subjective opinion of poster.
Location
Montreal, Quebec
Preferred solution
Send a new case on warranty please

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Otter Box is cracked on the s20+5g and my s10e

Otterbox - Otter Box is cracked on the s20+5g and my s10e
My case is cracked for my s20+5g is it replaceable under warranty I ordered through my Verizon account
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ID
#3873541 Review #3873541 is a subjective opinion of poster.
Pros
  • Solid case
Preferred solution
Exchange

Won’t completely make a seal on the screen of my phone

I Wont completely make a seal on the screen of my phonewent for the instructions detail by detail and the glass screen protector wont seal around the edges
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ID
#3872678 Review #3872678 is a subjective opinion of poster.
Location
Halifax, Nova Scotia

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