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Otterbox - NO WARRANTY. SCAM to upcharge for defective parts

Purchased a Defender Pro for Samsung Note 9 in November 2018. It did not fit the Note 9 and was cracked, so defective. Otterbox referred me back to the retailer, who has receive no replacements from Otter. Now Otter wants me to pay an additional $6 (15%) on a defective, new in box product. THIS IS ILLEGAL.
Company wrote 0 private or public responses to the review from 23 hours ago.
1.6
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I didn't like
  • Deception on shipping of warranty
  • Illegal actions racketeering
  • Poor ethics
#1426489
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Otterbox - You placed a fraudulent charge on my daughters gift card for $6.39

Is this standard practice for your company? Now my daughters birthday gift card had to be shut down so she essentially has a worthless gift !
Company wrote 0 private or public responses to the review from Nov 29.
I didn't like
  • I never ordered anything from you
#1411102
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Featured
Otterbox - Ridiculous
You know it's bad when the case cracks for no reason. Otterbox Cases are not in the slightest built for Northern weather. Despite me never dropping my phone, the case is so "cheap" it develops fault lines and pieces just crack off. Note how I put cheap in quotes...
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Company wrote 0 public responses to the review from Oct 28.
Anonymous
pete

Mememe 21, you are assuming that that person bought a counterfeit. You don't really know what you're talkin about.

Anonymous
Gypsygarcia

You should contact them. I had same problem living in Canada and they gave me a new one complete when it was just the rubber that broke. All they require is the serial numbers...

#1390311
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My phone was inside the OtterBox case and fell on the floor normal condition when I pick up the whole screen was shattered I phone 6splus I then called the company to explain nothing wrong with the case just my phone screen shattered I was told by a rude person at...
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Company wrote 0 private or public responses to the review from Oct 22.
Anonymous
pete

I agree. OB is no longer any good.

1.1
#1386680
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I wanted to share my husband's most recent experience with Otterbox. He has a Note 8 phone. He ran over his phone with his DUMP TRUCK! Yes, you read that right, his dump truck! He put the phone on the tire and drove off. When he realized he didn't have his phone and...
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Company wrote 0 private or public responses to the review from Oct 15.
#1382103
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Otterbox - Trying to find a BRAND NEW shell at no cost at all
Otterbox - Trying to find a BRAND NEW shell at no cost at all
Otterbox - Trying to find a BRAND NEW shell at no cost at all
Been searching this site looking for an Otter box shell and you send me to used ones I bought mine last December and the top left corner is cracked all the way through as well as the right bottom corner! And as far as you saying it’s dust proof is not a true statement!...
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Company wrote 0 private or public responses to the review from Oct 14.
2.7
I liked
  • Size and color
#1381510
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Otterbox - My case broke

The case I have for my iPhone 6s broke on the corner where the camera is.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 13.
3.1
Details
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Discounts and Special Offers
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Frederick, Colorado
#1380739
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Otterbox - Outterbox Defender DOES NOT stand to its name!
Should the case be called defender or defendless? I have had my phone 4 months and purchased the Outterbox Defender before I walked out of the store to ensure maximum safety (or so I thought). Yesterday, the phone dropped from the holster that it fits in and hits the...
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Company wrote 0 private or public responses to the review from Sep 24.
2.6
Frederick, Colorado
#1364219
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Otterbox Defender case parts do not fit together properly

Otterbox Defender case parts do not fit together properly and the rubber part of case is always falling off the hard plastic encasing for Samsung Galactic S9+
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 22.
2.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
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Website
Frederick, Colorado
#1363059
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1st one fell out of my hoody pocket while i was working on a floor on my knees. It landed face down and the screen cracked. I assumed responsibility since the screen isn't protected at all due to the shape of the phone. However the one i bought more recently for my s9...
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Company wrote 0 private or public responses to the review from Sep 15.
Anonymous
Lola

You can call customer service and they can switch your case. I would rather get the commuter with the alpha glass. The inside of the case is rubbery on the inside and has an o...

2.4
#1356270
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