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Otterbox - Out of touch company

Recently purchased $80 Pursuit case for iphone XS Max and went to register warranty. The area was grayed out and not available. Submitted email request for status update over a month ago and still no response. I can get "no response" for a heck of a lot cheaper.
2.0
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#1453210
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Otterbox - Samsung Galaxy Note 9 Case Does not Protect the Phone

Honestly I am so disappointed... I bought a samsung galaxy note 9 and the phone fell and the screen cracked... I had a otterbox on my samsung galaxy note 5 and dropped it a million times and never broke.. my husbands phone fell and the screen cracked, he has the same phone and the same case... I am so disappointed in this otterbox. How can you make a case where the phone is bigger than the case and expect it to protect the phone... Trusted you otter box and disappointed, and I am looking for another brand to see if it can protect my phone,, so disappointed in your company, now I have to pay for two phones to be fixed... Poor design otterbox
1.0
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Style and Design
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Value for money
Warranty
#1447754
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Otterbox - Note8 defender case

Call severals time , just holding for hours to get answer. Bad customer service. Case broke.
1.3
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Exchange, Refund and Cancellation Policy
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#1439894
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Otterbox in San Francisco, California - NO WARRANTY. SCAM to upcharge for defective parts

Purchased a Defender Pro for Samsung Note 9 in November 2018. It did not fit the Note 9 and was cracked, so defective. Otterbox referred me back to the retailer, who has receive no replacements from Otter. Now Otter wants me to pay an additional $6 (15%) on a defective, new in box product. THIS IS ILLEGAL.
1.6
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
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Warranty
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I didn't like
  • Product and customer service
  • Bad business practices
  • Deception on shipping of warranty
#1426489
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Otterbox - You placed a fraudulent charge on my daughters gift card for $6.39

Is this standard practice for your company? Now my daughters birthday gift card had to be shut down so she essentially has a worthless gift !
I didn't like
  • I never ordered anything from you
#1411102
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Featured

Otterbox - Ridiculous
You know it's bad when the case cracks for no reason. Otterbox Cases are not in the slightest built for Northern weather. Despite me never dropping my phone, the case is so "cheap" it develops fault lines and pieces just crack off. Note how I put cheap in quotes...
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Anonymous
pete

Mememe 21, you are assuming that that person bought a counterfeit. You don't really know what you're talkin about.

Anonymous
Gypsygarcia

You should contact them. I had same problem living in Canada and they gave me a new one complete when it was just the rubber that broke. All they require is the serial numbers...

#1390311
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My phone was inside the OtterBox case and fell on the floor normal condition when I pick up the whole screen was shattered I phone 6splus I then called the company to explain nothing wrong with the case just my phone screen shattered I was told by a rude person at...
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Anonymous
pete

I agree. OB is no longer any good.

1.1
#1386680
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I wanted to share my husband's most recent experience with Otterbox. He has a Note 8 phone. He ran over his phone with his DUMP TRUCK! Yes, you read that right, his dump truck! He put the phone on the tire and drove off. When he realized he didn't have his phone and...
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#1382103
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Otterbox - Trying to find a BRAND NEW shell at no cost at all
Otterbox - Trying to find a BRAND NEW shell at no cost at all
Otterbox - Trying to find a BRAND NEW shell at no cost at all
Been searching this site looking for an Otter box shell and you send me to used ones I bought mine last December and the top left corner is cracked all the way through as well as the right bottom corner! And as far as you saying it’s dust proof is not a true statement!...
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2.7
I liked
  • Size and color
#1381510
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Otterbox in Frederick, Colorado - My case broke

The case I have for my iPhone 6s broke on the corner where the camera is.
3.1
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Discounts and Special Offers
Diversity of Products or Services
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Product or Service Quality
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Style and Design
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Value for money
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Frederick, Colorado
#1380739
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