Otterbox
Reviews and Complaints
Miami, Florida
Warranty
Chantal was very friendly, patient and helpful. She was also easy to understand, which can be a rarity when dealing with customer service.
Chantal was very helpful and was able to easily process my warranty claim. She was also very knowledgeable and patient.
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Verified BuyerResolved: The case I received was not MagSafe as I requested.
Company fixed the issue and I have been provided with apology. I was assisted with purchasing the correct OtterBox that was a defender and mag safe for my phone. I was also issued a return for the incorrect OtterBox purchased and given a full refund.
I contacted OtterBox online help before ordering a case for my phone. I was assured it would do what I wanted.
It doesnt. I want to speak to someone that knows how to help me get what I need.
User's recommendation: If you have questions, CALL to speak to someone. Don’t trust the online chat.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy case is broken
Just broke idk how it happened but I would like to get a new one sent to me and hopefully it won't happen again
Miami, Florida
I cannot wait any longer for reviews in the lack of shipment
I need to receive this case by Tuesday next week as I have paid $20 for an expedited shipment. Please let me know ASAP and I will go to Amazon and pay $20 to have another case shipped to me. Thank you in advance for your help.
Replace my otterbox case
Excellent service by Ms Angela, polite and professional in all aspects of her job! Thank you in advance for a job needing her recognition as a top notch employee!!
User's recommendation: Short wait times and excellent service
Need best vent holder for outterbox
No one ever ever answered the phone. I need help purchasing an accessory.
Please help.
I need a vent holder where the magnet is behind the case cal you gone me some suggestions please
I would really appreciate your assistance
Am I contacting the right number? What can I do to get a live call from customer service?
User's recommendation: Answer the phone
Very satisfied
I was very satisfied with the staff, and she was very courteous. We resolved the issue immediately.
I have no complaints whatsoever. My OtterBox was starting to deteriorate, and as it was under warranty, they took care of things for me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe case is broken
I had a OtterBox for my iPhone 14 Pro Max the clip on broke off dropped my phone underground and then it could not work to cover the phone so I call otterBox about my case that said I’m a take pictures of the case and send it to them and I did that and I still did not receive any replacement for my phone for the box and I said I was going a second time the final if they’re not gonna send it or not because they said they were going to try to resolve this
If you look at the clip on each side, youll see one of them is broken off I take three pictures different angle. Look at all trees and youll see the difference where it broken off and then I call Amazon let Amazon know about the situation.
Amazon set up. I have to call you guys and let you guys know whats happening to the OtterBox case I was not happy with it and then I called you guys think it was today and then you guys look after me and I appreciate it very much.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
My otter box cover went yellow instead
Clear there should be warranty on my otter box I had it less than a year ago please let me no my email Shane.mleafs11@***.com thank you
Dadeville, Alabama
My case is falling apart
Checking this box was an accident. Please excuse.
I just had eye surgery but that is no excuse.
I love Otterbox. I promise I will be more careful.
Rhinebeck, New York
Never arrived
Ordered a case and has been pending delivery for over a week. The shippment started with UPS and was then pass to the USPS. I can't find out anything about its whereabouts and of course the already have charged my credit card.
User's recommendation: don't both working directly from the company
Philadelphia, Pennsylvania
Haven’t received my order
I never got my order. I dont know where it is or when I might get it.
Its been over 10 days,& I want my case now. This is the order # 1811****The I Phone 16 Communter case in Foxberry ,& the order number is: 1811****
User's recommendation: Just be careful when ordering from here. Make sure you have the order #, the item #, and if possible a tracking number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBusted phone.
Husband laid phone on truck rail, forgot it and drove off. When he recovered it, it was busted beyond repair.
It still rings, thanks to otter box, we just cant answer it. Can we get any help on another phone.
We are on fixed income. IphoneSE.
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Verified ReviewerThey have no way to talk to a live person, just a distraction to fustrate you in my opinion they suck
Poor customer service, the worst ever. Answer the phone with a live person, the worst customer service ever.
Preferred solution: Full refund
User's recommendation: Answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer4 consecutive otter box cases all failed at the latch that holds the phone in place. Two were for Samsung s-10 and two for S-22. After 3 weeks, and endless hold time, I reached an agent who said he
I needed my credit card to charge shipping for my warranty replacement case, an estimated $10. This is not the way to honor a warranty.
I refused his offer.
Do not buy their products! The warranty is worthless, as is the product.
- Ok when it worked
- Any testing of product would show design defect
- Worst purchase experience ever
Preferred solution: Replacement or refund!
User's recommendation: Avoid all OB products
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